Comfort Inn & Suites Alexandria West

I choose hotels based on cleanliness and safety. The hotel is located off a main highway, down the road from food places and a store. It felt safe. Construction is going on, so entering is a little tricky. The room I got was a suite with a sofa bed. It felt like an apartment, as there is a door to separate the room from the living area/sofa bed area. There were two bathrooms, also-but only one had a shower. The room was nice and it faced the parking lot and street. Breakfast was okay. Eggs, muffins, bagels, cereal, juices, oatmeal-instant in a pack, waffles-if you made them-and the meat rotated between bacon and sausage patties. Overall, this was a great stay and I enjoyed the hotel.

The rooms are in serious need of a complete renovation. The carpet had obvious stains, the toilet seat was old, and the bathtub looked extremely worn out and outdated. The hotel hallways and elevator areas were very dirty, even on the other floors. I understand that there was maintenance and renovation work taking place in the ground-floor reception area, which may have contributed to the condition, but the cleanliness of the common areas was still below expectations. Breakfast was very limited with very few options available. What concerned me most was seeing the employee responsible for the breakfast area cleaning floors and performing other cleaning tasks, then immediately handling and refilling the scrambled eggs and other food containers without wearing gloves or following basic food hygiene practices. Housekeeping was also very inconsistent. We sometimes had to wait up to two days before the room was cleaned. On one occasion, I asked a housekeeper for additional coffee pods, and she handed them to me as if she were giving me something from her own personal supply rather than providing a standard hotel amenity. Additionally, some of the towels appeared clean but still had visible stains on them. The only positive aspect of the stay was the front desk staff. They were professional, respectful, and always willing to assist with requests.

Desk clerk was very helpful. On site parking. Room carpet needed attention. Only two sets of towels.

The free breakfast offers a sufficient number of choices and the food quality is adequate. But the coffee is absolutely awful. Whether the machine needs to be thoroughly cleaned or replaced, I don’t think I’ve ever had coffee that bad at a hotel in nearly 50 years of traveling.

Hotel under renovation (which it needs) Outside parking lot and grounds are a mess. Lots of trash around. Not much area clean or not to walk your pet. Great breakfast. Fresh and lots of selection. Staff friendly and helpful.

I put the current date down by mistake and tried to move it to the next night and Expedia charged me for the night and refused to move it to the next night, as a result I never stayed there.

Sheets, bathroom and floors were clean but structurally it was a dump. Mildew on the ceiling, tub surface peeling and stained, toilet barely flushed. They are doing construction which is understandable but not mentioned and of course was loud. It's not a horrible hotel but for a similar price, I could have found better. Hotels are subjective but I'd say this was the bottom tier of what I'd consider acceptable.

Good shower & convenient to highways & good breakfast!Still have not seen a copy of my bill after several attempts!

Pictures don't match what you really get.

Carpets, toilets, couches, chairs and tubs are all stained and a bit questionable if they are ver properly cleaned. Pulled out the sleeper couch and had crumbs all over the sheets.

Breakfast was great

Our room wasn't cleaned once during our stay. Id suggest requesting cleaning to make sure you get it. Otherwise, the hotel was worth the low price. We've stayed here 3 times because the price is low, but the location and hotel is decent enough to stay again. Good breakfast, bed is comfy and location is good.

Good

Passable

They couldn't find our reservation, only had us down for 1 night not 3. So we had to check out and check back in the next day when they had someone who could figure it out. The photos aren't correct, that's the photos once they finish upgrading the hotel. Not that It was super terrible, but I do use photos to judge and pick the rooms

It was a nice hotel. Nothing special, but convenient for what we needed.

The floors were unclean with dog pee. Bathrooms had hair and wasn’t clean. Toulet was wobbly. The carpets in the room had throw up stains

Bad

Parking was good. The lobby is under construction

The room was very clean and fresh towels were left daily to our room. We stayed 3 days. Only down fall the hotel is under construction and the front desk people would talk about customers and anyone who would pass by could hear the front desk workers.