Holiday Inn Express Hotel & Suites Richmond North Ashland by IHG

Bathroom was nasty! The paper towel holder was broke from the wall, the vent in the ceiling was tore completely out! Their toilet felt like it was broke completely off the floor! There was a roach in the bathroom! All of that was in 153 I have pics! I rented three rooms and one had a dirty sock in it the other had a pair of men’s shoes left in it! I will never stay there again!

Exceptional

One overhead light fixture was broken. The fridge was dirty. This place is FILTHY. Management and staff simply DO NOT CARE. They exploit people by charging a lot due the proximity to King's Dominion while spending very little to nothing to maintain the place. I say it again, TAKE YOUR MONEY SOMEWHERE ELSE. There are a few close by places that are nice and clean for the same price range. I wish we had known, but we live and learn. THIS HOTEL, NEVER AGAIN. It does not even qualify to be called a "hotel" and calling it a motel would be an insult to all motels everywhere. This place should be fined or better yet, shutdown for stealing from people. TERRIBLE, TERRIBLE PLACE. RUN, RUN, RUN AND FAST. Your money will be better spent elsewhere.

We will be staying there again

The hot tub was unavailable in that it was full of nasty water and kept making gurgling sounds. The pool area was covered in trash, used towels were everywhere, there were no clean towels available, the board showed the pool hadn’t been checked in 8 days, and the restroom in the pool area had a clogged sink and toilet. The room had stains on the walls and carpet along with a curious smell. We left after one hour.

The hotel and room were very nice but we had to wait 1 1/2 hrs to get our room. Apparently there was a competition on town and the hotel was overrun with rooms to clean. All staff were wonderful and professional but after a long day on the road….

We left after checking in and going to the room. The manager refunded our money and said the property will be undergoing a renovation this year. He was great to work with. I will try them again once the Reno is complete.

Room was clean. Well maintained property. Staff was every nice! Breakfast was typical but plentiful. Coffee was excellent! Parking and area around hotel was well lit. Felt safe.

Loved the location and facilities Could use some sprucing up. Dirty walls-bathroom door wouldn’t lock. Most of the plugs did not work for phones, computers.

The location was close enough for our needs. Pool was freezing, hot tub was COLD and no way to control it. Had to ask for pool towels and was only allowed to have 3 because they didn't have anymore. Breakfast they stopped putting some things out over an hour before breakfast was over, even when asked. The staff was snotty and rude. The food was just ok. Kinda gross, some things edible enough. The room only had 3 towels. No sheets for the sofa bed. No extra pillows for it either. Had to ask for them and was told we could only have one pillow because it is all he had. Room was not stocked with enough toilet paper and no kleenex. Room was dirty. Tub was nasty. Parking was minimal and had to park behind the building. The price was insane especially with all this lacking. Will not stay there again.

The breakfast was a mess. The pancake machine, the coffee maker, and the juice machine were all broken in some way. Every part of the property was rundown and poorly maintained except the lobby. Parts of the room were relatively clean.

The staff at the front desk and the new manager were great and very helpful. That I didn’t book for longer.

Desk person on the evening of the 2nd was not very helpful. We had to wait in the lobby over 20 minutes to get a room. Desk person said she was waiting to hear what room was clean. Once at our room, tried to get the TV to work; it turned on but we couldn’t get a picture. After 30 minutes of trying, attempted to call the front desk. Only static on the phone. No one answered. Went back to the front desk, same person there reported TVs were new and she couldn’t help. No one from maintenance to help until the morning. Never got the TV to work so my husband asked for a discount/credit- staff person said she was not authorized and gave us the owners email. Room decor dated but bedding clean and comfortable. However, in bathroom shower curtain rod hanging on by half a screw- surprised it didn’t fall down when adjusting the curtain. Wood trim of the door rotted out by the tub and open. Breakfast was fair- eggs and sausage were not hot and pancake maker sat unplugged. Will be checking in with Expedia for a refund and will not be back to this hotel.

Good

Great location near Kings Dominion

The switched my 2 Queen room to a king suite due to air conditioning issues. Of course the King suite’s air was broken too. The temp in the room stayed at 76 degrees despite it being set at 68. The toilet leaked and neither tv worked properly. Go camping and save yourself the money! Do NOT stay the staff could care less about how awful your stay is.

The hotel was okay, but not in as good of shape as most Holiday Inns we have stayed at. The carpet had a big, noticeable rip in it and the trim in the bathroom was badly worn. But the room was clean and breakfast was fine and the location worked for us.

I reserved 3 rooms in October in preparation for celebrating a family graduation. My room did not have a working TV and a toilet that was unstable and sounded like it was ready to fall over. The front desk took note of our issue and promised a maintenance person would check it out. We constantly checked with front desk to find out the status of fixing our issues. No one ever did address our issues or followed up. The next morning they called to say the room with 2 queens, reserved 7 months prior didn’t have working air conditioning and they needed to change it to a King suite. Now my 3 adult children were expected to share a king and sleeper sofa. This room ended up not having air conditioning either. The temp in the room never dropped below 76 degrees F. Not only did they mess with my reservation but gave us a room with no air and a leaking toilet! When asked for any support we were told to go through Expedia. We paid $450 for a room without the right beds and no air conditioning and Holiday Inn didn’t feel it necessary to refund any portion of the $1200 for three rooms with no TV and were in disrepair, especially the one they changed that had the same issue we were moved for plus a leaky commode! Do NOT stay here, it’s awful!!!

Very good

Very poor