The American Hotel Atlanta Downtown, Tapestry Collection by Hilton

Nothing went well. If you want to get ripped off then this is the place to be. I paid $ 103.00 for 1 night and for my pet $ 150.00 when I checked in at 9pm - I was too tired to find another hotel. On the website it states PET FRIENDLY. Are you serious??? Don´t ge there unless everything else is booked!

Great location, very clean. Will he back!

Overall, the hotel was fine, but my check in experience was abysmal. Hotels.com didn't send the property the correct dates and the back and forth after a long day of travel took over an hour with multiple phone calls and hold times.

It was a very nice stay and I enjoyed some of the views

It’s okay, but definitely not worth the price.

Staff is amazing ! Super helpful !

Exceptional

Muy buena ubicación, al lado de la parada de MARTA y a dos cuadras del parque centennial, coca cola y el acuario. También está cerca del estadio de basketball y football

Great location in Atlanta with lovely amenities

Exceptional

Parking was a bit stressful at first but other than that it was a good short stay!

Everything was clean and beautiful. The area has historical significance and many signs explaining. Pool looked well kept, but did not have time to use it. My only complaint was online does not show the parking situation clearly. $60 for valet and we paid just over 40 across the street. Didn't really find much to do or look at in downtown area. Front desk were very polite.

Motel vibes

The best part about this hotel was the STAFF! From the front desk to the manager. They were personable and friendly… and it was just indeed the best customer service. 10/10.

The only drawback was the carpets in both rooms I had (652 and 658) really need to be clean. I had a minor issue in room 652 but reported. The rooms were nice overall and I would definitely stay at the property again. I loved the vintage mini refrigerator inside the room.

The location is great, close to Centennial Park, the Georgia Aquarium and other attractions. The pool area looked wonderful, even though we weren’t able to use it because it was raining. We had quite a bit of luggage (traveling with two little ones), and waited over half an hour for our luggage to be brought up to the room after checking in. We eventually just went down to collect it ourselves. Not sure if there was a miscommunication that we were responsible for it ourselves. The room was so cold (65 degrees) and we couldn’t get the temp to go up. Eventually we just turned off the whole AC. Also, the extractor fan in the bathroom didn’t work, so it made the room feel damp and smell a bit musty.

Everything Didn’t like breakfast set up! Why were they asking about a payment for breakfast when it was complemental breakfast?

Bad

Convenient to Georgia Aquarium and other attractions. Hotel Restaurant was tasty. Enjoyed our stay.

Complaints are about staff and the bathroom door. Upon arrival, there were 2 employees at the front desk. One was assisting another customer, the other was interacting with them and took awhile to acknowledge me. I heard the other agent offer the guest she was helping complimentary water - I don’t know if that guest had complimentary water because the hotel offers it or something else but I was not offered water. I get to my room and the barn style bathroom door halfway closes. Under no circumstance should you have a guest in a room where a door is not fully closing as expected. Also was not acknowledged by staff at any point other point of my stay, not even when I was leaving. I will not be returning to this property ever again.