Holiday Inn Express & Suites Austin Downtown - University by IHG

The hotel room was excellent clean super comfortable bed. Breakfast was great. The down sides to staying here is the elevator in parking garage is out of service and you have to go a long way to get to where reception and the rooms are. The parking is not included and it’s over fifty bucks for the night.

Good experience here. Staff was helpful

Clean room and good breakfast Very loud music coming in via the vents from across the street, went on until 1-2 am. So didn’t get enough sleep!

Días muy buenos, con mi familia, excelente lugar en el centro de la ciudad

This place should be called the sorry for the inconvenience hotel. No A/C in common areas. The parking garage elevator broken more than it worked. Basically two hotels and no staff on the floor where you are you have to cross over and go to the other hotel then down to that lobby for anything you needed.

Exceptional

2. Car parking charged were too high ($50). 3. There should be a drop box for room keys in the parking area. It is highly inconvenient to come to the front desk in the crowded downtown area just to return the key/s.

The light in my restroom flickered and the wall corner was coming off in the restroom. The room was clean and the staff was very nice and helpful. overall, the hotel needs an update and add the checking in desk to the front.

right near 6th street downtown!

I was on the fifth floor and the air vent was louder than the tv. I could not sleep. The toilet seat was broken. I also could not find the lobby with the three different types of elevators. The garage parking felt unsafe. Will not go back.

I liked how clean it was, not just in the room but in the hallway, lobbies and elevators. Decent view and smelled nice. Clean bedsheets and towels. The layout of the hotel is like a maze. There are two hotels but one lobby. And you have to take like three different elevators just to get up to where the rooms are. It said there was breakfast but when I went to the breakfast area there was only a vending machine and a coffee maker. And the QR code taped to the desk in the room said that they weren't doing food orders

Parking is convenient, but expensive almost $50/day. Breakfast options on day 1 were good, on the second day we did not like them as much. There was very loud music being played at a bar/restaurant close to the hotel. When we notified the front desk they very promptly switched our room to a different room on the other side of the building where the music did not bother us, this was very good of the hotel staff. Overall a very nice, compact and convenient place to stay.

I liked the room temperature. the bed was not very comfortable. The hotel seemed to not have AC in some parts. The two hotels in one was confusing. Was not aware of $50 parking and $100 security hold.

Loved it here, great location and staff

Gym was well equipped. Walking distance to downtown bars and restaurants. Breakfast was great.

Very nice staff and a clean facility Every thing was great

Everything was good

Cons: Very inconvenient check-in. The Holiday Inn and the Indigo share a building and a front desk. There is no place to park to check in. You can't even get in the lobby of the Holiday Inn without a key card. you have to go around to the Indigo's front desk. The parking for Holiday Inn is 3 floors down in the garage (past 3 floors of valet) and the spots are TIGHT. To be fair - I looked at several hotels in downtown Austin and Holiday Inn had the cheapest parking available. This is just part of staying downtown I think. But be prepared for schlepping your stuff up 2 elevators. And the walk to the check-in/out desk is not short and involves yet another elevator. Also, the hotel provided ear plugs in the room - which raised an eyebrow. However, we were there on weeknights and there was no music festival going on, so we didn't need them. The air conditioner setup leaves a very thin piece of metal to block noise from outside. Again, we didn't have a problem with that, but I can see how it could be bothersome during a festival etc. I would stay here again if I needed to stay downtown, but I think I prefer to not stay downtown again.

all in all good experience, will stay at again in the future!

Excellent