Hourglass Hotel, Trademark Collection by Wyndham

Overall great stay, will stay again. Clean and friendly staff.

I didn't like the check-in, they made me wait 2 hours for the delivery of my room and they gave me another one that wasn't!

The hotel can be a bit of a maze, but it is very clean and quiet. Would definitely stay here again

Great room for the price !!! Good Team

The pool is huge and a real highlight of this hotel. The only let down is the breakfast. Don't waste your money on it and if you get it as part of your room deal, don't expect much.

Property was clean. The pool was amazing. Every staff member was friendly and helpful. Will definitely stay there again.

Clean room

The rooms were clean and the stuff was really sweet and attentive.

Spacious rooms, pool was awesome and big, nice and quiet and clean.

Love the pool area. Have stayed here a couple of times

I love staying at the hourglass. I love the pool and the staff is great.

Everything was great and clean.

*Our room was spacious, however it needed to be dusted. *The bathroom was very spacious, although during our shower time the water did not drain properly. The water went all over the bathroom floor and into the entry way of the room. This was a very dangerous & slippery situation. *The breakfast area needed attention. The tables were dirty. The hot food containers were empty upon arrival. We had to wait for food to be replenished. *The breakfast host was on his phone and not the guest needs. We had to go looking for him to replenish certain items. However there was a variety of items to choose from.

third time staying in this hotel and I love it. The rooms are always clean, staff is very nice and helpful. Definitely would recommend.

Exceptional

OK, first the properties actually pretty beautiful and the pool is very huge and nice and well lit. The issue that I had was that I scheduled a king room suite with a pool view and a soaking tub upon arrival and check-in. I was told that my room was not available that there was a problem with the air conditioner. Then, later from another staff member, I found out that there was no problem from the air conditioner however they rented the room to somebody else after I reserved it so beware they put me in a room upstairs which was fine and had one queen bed in the shower. The AC unit barely worked. The refrigerator did not get cold and to top it off. They brought me a rollaway bed, which they promised that check-in however I did not get it until after midnight and I had just drove in all the way from Washington so not the greatest experience they offered to comp me the buffet, but there was no way I'd be waking up that early as I said, I just did an 18 Hour Dr. and the rollaway bed that I slept on I might as well have been sleeping on a gel bench because it is rock hard unless they'd be willing to comp me a king suite the one that I originally requested there's absolutely no way I would recommend anybody stay there

Great experience. Second time staying at this location. Underrated establishment with the best low key hidden location.

really close to the freeway. restaurants and stores practically around the corner. hotels has plenty of parking and several entrances to hotel from parling lots

Everything

I had an excellent stay! The staff were incredibly kind, welcoming, and attentive throughout my visit. The room was very clean, comfortable, and well-maintained. Overall, it was a great experience, and I would definitely stay here again. Highly recommend!