Hilton Garden Inn Bentonville Rogers

Everything was great! The lady at the front desk when I checked in was very friendly and welcoming. Parking was easy, close to the front door. Did not have the breakfast but the coffee was fresh. The only thing I didn't care for was the water bottles in the room that were $2 each unless you were a priority Honors member. I think Hilton can afford two bottles of water at no charge.

The room was quiet and clean and comfortable enough. The staff was very friendly, helpful! The room was somewhat outdated and quite as comfortable as other Hilton Garden Inns we have stayed in.

We had a super visit - hotel was at a perfect location to get around NWA. :)

Exceptional

Everything was good. The shower was a bit wonky. The faucet had exposed piping. The shower current was not long enough and the floor got wet. We mopped it up with a bath towel and then were short a towel. The air in the room didn’t seem fresh.

Exceptional

It was a nice clean and quiet location. The breakfast/dinner was not really explained very well. The breakfast is paid for separately unless you are a certain status member.

The breakfast/dinner was not really explained very well. The breakfast is paid for separately unless you are a certain status member.

Our overall experience was excellent, receiving a five-star rating. We did have two minor observations: there isn't a separate mirror or sink area outside of the bathroom, and the parking lot design at its furthest end, where vehicles are parked closely together, can make exiting challenging. Otherwise, the staff was very friendly, including the individual with the septum piercing. Additionally, a very kind lady assisted us at our table during the self-serve breakfast.

If you book through hotels.com the breakfast is not included. They did not bother to inform us until we showed up for breakfast. Staff blamed hotels.com.

Clean, good value for the money. Staff was friendly. Stayed 2 nights. 2 nd day no housecleaning. Was not informed about housekeeping policy. I expected that the second day at least the room would be straighten up and trash removed. I would liked to have clean towels for the second day. Covid was officially over in the US. On May 11, 2023. Tv had very poor selection of channels. If it was a smart tv you could sign onto some of the apps like Nexflic, Amizon prime etc. came back from dinner at 6:15 snd all the cookies and popcorn was gone. One elevator was not working and I am disabled.

Exceptional

Superb

Very good

Exceptional

Superb

Had a pre-paid room. At check-in was told the hotel was overbooked and that there should be other hotels in the area that may have a room. They did not try to assist in finding another accommodation, nor did they offer anything to try to make it right (maybe some points?). In summary, they did us wrong and did not care in the least.

I cannot review the room because despite having a reservation with Expedia the hotel claim they never got it and while I was waiting for them to resolve it they checked in and sold rooms to others and then the hotel was booked so the reservation was useless the staff was unwilling to help and I was stuck thousands of miles away with a confirmed reservation that was useless at a property that had no rooms they didn’t care if I slept on a front bench and Expedia kept telling me I had a reservation to talk to the staff and the staff told me they didn’t have it. To drop it off I got disconnected from Expedia three times while they put me on hold each time when I call back nobody had a clue Expedia what to do. Fortunately through the help of someone else a hotel was booked in another location and I was able to not sleep on a. park bench or sidewalk in Fayetteville Arkansas

Easy to find Perfect location for where I needed to go

Clean room.