Holiday Inn Express & Suites Braselton West by IHG

My mom and I enjoyed our stay at the Holiday Inn Express. The rooms were clean and the staff, helpful. We will definitely stay here for our upcoming trips.

First room had no power or AC. We were told they did not have another room with 3 beds so one of our party had to sleep on the floor. Elevators were sketchy. Lady at the front was rude about switching our rooms. It was just a terrible experience and we will not be starting here again.

My visit was very good and breakfasts great. Very good experience.

The breakfast was much better than the normal

The room was fairly clean, but was not cleaned or serviced the next day, even though no door tag on door advising otherwise. I had to go down to front desk that evening to get clean towels.

It was a good stay. Everything was clean and it was quiet. The TV kept going in and out, other than that we should stay again.

Very clean, helpful staff and excellent breakfast.

It was a fine experience for the price and just staying one night. Our TV didn’t work, which is survivable. Ice machine was out of order on our floor and there wasn’t one on the main floor either. The lighting/outlets around the bed are weirdly wired, where if you want to use the bed-side outlets you have to leave on a switch which keeps on a light. Also, the hair dryer was basically broken to be on high mode, and could only be operated by the plug end reset switch. Room and property were clean. Area seemed fine. Check-in staff was super friendly. Check-out was standard.

Very helpful and friendly staff. Everything was clean. Excellent breakfast.

Friendly Staff. Very Clean Beds a bit too high for Short People.

Clean easy to find Entrance hard to find and location needs better sign to notate where entrance was

Good stay

Clean rooms, great staff. Good parking. Close to Road Atlanta and a Waffle House. Fairly quiet surroundings … small OG cemetery next door. Also near by some gas station/stores. Overall good place to stay on work trips.

Check in and out were clear and simple. Thought the room might be noisy being next to highway but not at all! Couldn’t hear any guests either. Bed was super comfortable as well and appreciated the larger bathroom. Overall great stay.

“Had a great stay at Holiday Inn Express. The breakfast was fresh and enjoyable, and the location is very convenient—close to shops and restaurants. Overall, a comfortable and pleasant experience.”

Nice clean staff was very helpful! Breakfast was warm and hot

I've always enjoyed staying at Holiday Inn Express hotels, and this time was no exception. The only significant problem was that the bed was too high for my mobility-limited wife, but the helpful staff made sure we had a well-situated roll-in bed for her. A lower bed would have been good for my wife. Otherwise, though, we were very pleased with our stay, especially with how helpful the staff tried to be. Parking was very convenient! I almost wish that my trip would have allowed me to spend more time at the hotel.

Location Everything

Manager was rude and combative, breakfast was cold and almost no food. Really disappointing. Won't be back!

I’m placing a formal complaint. I paid for in advance two queen beds. When I got there, they had one queen bed and one sofa sleeper. I did not consent of that and was not offered a different room based on the availability. We arrived sometime between 5 and 7 PM. I was told three different times the manager would call me to compensate me and I’ve yet to hear from the manager Elena. Therefore, I would like all my money back.