Quality Inn Brunswick

I reserved the hotel room for 2 nights. I didn’t realize how ugly the hotel and area was. I checked in 3 hrs prior to my parents arrival and when they arrived they mentioned how ugly and dirty the rooms were with ashes of possible cigarette on top of the bed. Front desk was notified and she said she couldn’t do anything about it if my parents wanted to they could call back the next day when the manager was available. My parents did not feel safe and decided to leave and book another hotel. Worst experience ever tried calling the hotel and no one would pick up.

It's was very pleasant my family and I had a great time

I went in to get my key card, people were sitting outside with their kids in lawn chairs playing in the rain. That was charming to see family involvement that didn't mind boys being boys but I'm pretty sure they may have lived there. Then I saw the receptionist who had someone (a friend) on speaker phone using all sorts of foul language, her wig was half falling off and in all sorts of disrepair, she didn't even tell the person to hold on, she just kept on with her conversation with him as she attempted to check me in. Once I got to my room I was met with a man drinking beer outside his room with his door wide open who told me if he got too loud to just knock on his door and let him know, I walked in my room and was smacked in the face with weed. I immediately left to the the store to grab odor neutralizing spray and a candle. I then went to dinner, came back and my neighbor was now shirtless, still outside my door, but now drinking a liquor drink and even more adamant that I let him know if he's too loud. I assured him that I'd let him know but really I could care less. The bedding and pillows were awesome so I quickly fell asleep but I'll never make that mistake ever ever again.

The toilet was loses and ran continuously we were there for 5 nights and our room never got cleaned no fresh towels one of the beds was near a outlet and if the bed moved it would unplug the light

The rooms are outdated tv didn’t work they didn’t clean the room the whole time of our stay our stay was 5 days we had a pet but they were crated we never got clean towels the toilets water ran the whole time the pool had mold on the edges and there were no pool chairs the breakfast was ok it was only waffles yogurt or cereal and fruit coffee and juice

While the staff was friendly and helpful, the room itself was not as expected. I had booked a non smoking room which smelled musty and like someone had been smoking in it for years. The top lock on the door was broken, looked like someone had tried busting open the door. The floors, though newer in the bed area, were dirty and looked like they hadn’t been cleaned in a while. The shower head/tub faucet were loose and very clearly not connected to the wall. The fridge was frozen on the inside causing it not to cool properly. I contacted front desk about the lock, requesting to possibly move to another room. The lady sounded surprised but told me she would send out someone from maintenance. Luckily the lock was able to be replaced and the maintenance man was very kind during the fix. I would probably give the hotel another chance with a different room but it was not the best experience as far as comfort.

Great people! Great stay under difficult circumstances!

Old rooms. Not clean. Staff was never available

The customer service was exceptional! From the maids, to the front desk reception. Check in went smoothly, they upgraded our room at no charge. Breakfast was wonderful. No chairs around poolside.

Room smelled like smoke and moisture. Dirty shower head, clothes rack ripped from wall and woke up with everything in room wet from moisture…the floor, furniture ect. Probably reason for the metal lamps all rusted out. Dump of a room and with that kind of moisture no way there is not mold in there!

All in all I had a good stay

When we were trying to go to sleep, there was a ridiculously bright parking lot light right outside our room that we could not block out of the side of the curtain. We tried pulling the curtain tight but there is no way to make the room blacked out. The curtain sits too far set away from the window which leaves a large gap of space. ALL the light was shining in the room which made it very hard to sleep. The room was old, walls were filthy. Luckily the sheets seemed clean, but what good does that do when they SMELL like cigarettes?! We will NEVER stay here again or at any Quality Inn. Do yourself the favor and step it up another notch and stay at a Holiday Inn level hotel across the freeway from this hotel!

Breakfast was bare minimum.

Room upstairs was alright. Downstairs it's more ghetto. Front desk staff were friendly and helpful, but cleaning staff need to learn better manners. Parking was acceptable. Didn't use the pool, but it looked nice.

Placement probably Rarely cleaned my room and when they did they’d unplug my alarm for some reason every time. Along with broken appliances and stains in the tub. Wouldn’t be a big deal though if it didn’t cost so much.

Centrally located Musty smell in the room Bed linens were clean but room was dusty and mirrors were dirty Carpet can use a good cleaning

Location Property description did not match actual facility. No indoor pool as described. Outside pool was available yet, no towels provided nor was area clean. Trash overflowing. People in pool were not from hotel, they lived in surrounding locale. Temperatures of room were to be kept at specific degree setting or extreme condensation was evident over entire room/floor and surface areas. Very cold with not enough blankets provided. Front desk clerk never mentioned breakfast or times offered. He argued as I checked in that I had requested a second floor, which I did not, with 20 month old child I would not. My only request was a non-smoking room.

First off the bed was comfortable. Unfortunately, we had to request clean sheets and change them ourselves. We were traveling with 2 dogs so I’m sure we were assigned the worst room. The breakfast was good. The evening check in was a bit odd. I believe someone was being trained but was not greeted or addressed upon arrival and they didn’t check my ID which I thought was odd. Staff were pleasant but not engaging. Hotel is older and needs upgrades. Good for a quick stay.

Unclean rooms

The general condition was not good we will not return to this hotel. The floor was dirty and sticky. The staff at check in was nice. Later in the week the woman at the desk lectured me on keeping the room key away from my phone. I needed a key that worked.