Holiday Inn Express San Francisco Airport South by IHG

** $30 a night surprise parking fee ** - room tired and drab. No sign of f remodel in the last couple decades - thin walls - tiny bathroom - super stuff towels - stressed staff - car alarms going off regularly in the parking lot Breakfast was ok.

Breakfast was well done. Need better healthy snacks available. Not fancy but fine for its purpose. its a layover hotel at an airport. It was fine

Exceptional

Good location Internet is slow

Superb

Well, we were looking for a place to stay for one night, a quick turn around trip, and although the location was okay, the hotel is VERY dated. The carpet smells and is sticky and I wouldn't let my kids take their socks off while we were there. I do have to say that it was relatively quiet, which was good, and the staff were very friendly, but the hotel itself felt old and used. We didn't see any cockroaches, which was good, but I wouldn't have been surprised if we did.

Perfect location to the airport, nice restaurant close by that offers discounts N/a

Area was great for those needing a place to stay the night and flying out the next day

I have stayed here multiple times in the last year. Each time the quality of the stay gets worse and worse. - Safety is a concern! There was a lot of transient activity in the parking lot. I was concerned about our car. I forgot things in the car and asked my friend to come with me, I did not feel safe going by myself. - The condition of the parking lot and outside areas are worse too. There are potholes so be careful. Piles of trash and wood are disgarded all around the property too. This place is starting to look as bad as the vacant buildings next door. - The quality of the breakfast was borderline uneatable. ! The eggs were rubbery. The sausage patties were too. The hard boiled eggs looked they were old. I understand it is free but if you are going to push this as a selling point, you should probably try a little harder. - The sheets and two towels had hair on them. I hope they were washed! - The final straw and the reason I will not be back is the horrible customer service. When I requested a later check out, as promised through the rewards program, SHE LAUGHED AT ME! The parking ($45) is no longer part of program either. Mind you, it has been every other time. Do not sign up for their rewards program, it is a trap! They do not honor their promises and sell your information. So much spam after signing up. There are so many better options in this area.

Location perfect for work air travel (SFO). I have stayed here previously and the staff always has been professional and accommodating. Breakfast has always been nicely done and enjoyable with spacious seating area. Staff friendly & helpful Not a big fan of daily parking fees. Breakfast Buffett area a bit congested during busier times. Maybe satellite area (like the coffee )for cereal and or juices during full occupancy times.

Location No curtains and rooms were dirty

The staff was kind and answering fast to my emails, the rooms are clean and spacious, the restaurant next door is good and attended also by locals. The open-air swimming pools was fantastic, rally a treat after and before a long flight!! We loved the place and would definitely re use it. Breakfast is a bit basic and it was very busy in tiny spaces.

Easy to find. Staff very friendly and informative. Rooms good size. Clean and comfortable. Breakfast was good. Property is old and shows some wear. Bed a 7 out of 10. Could do without the $30 parking fee.

Horrible! My mother woke up with what appeared to bed bug bites!! Horrible staff, bad location and dirty rooms!!

Compared to other places for a short stay, it was great. Clean, quiet at night, the breakfast was very good. I was surprised to learn that they charge $30 for parking, which is I guess how they keep lower prices overall. There is no alternative parking around.

Very good

breakfast They haven't paid me the balance of the deposit money back

Inside renovations very nice; large room Outside looks dated, worn

Airport shuttle available. Staff very friendly. Free tea and coffee.

Not enough vegetarian options