Larkspur Landing Extended Stay Suites Campbell

I booked for 24 room-nights and was treated terribly! This hotel used to be a family friendly place. But current staff should not be working there!

Larkspur Landing in Campbell, California used to be a family friendly place. Now it’s turned into the scary place!

This incidence shows how inflexible that front desk staff is and it decreases my desire to stay at this property again in the future. This property has also eliminated free breakfast offering previously so it’s not as attractive of a property option to me anyway unless the rate is cheaper or comparable to my other regular business travel hotel options in the area. Without a frequent guest program and the opportunities to earn hotel points, I don’t recommend this property unless the rate is much cheaper than other comparable hotel chains.

The room itself had an odor coming from the sink and dishwasher. Also from the AC unit. 1 out of 2 elevators worked. And Lastly the staffs attitude was unfriendly and uncaring. Expedia doesn't seemed to be informed of the property decline otherwise I sure this location would have been removed from any listing. $200 per night???????

Everything was amazing and love the staff always helpful. Keep up the great work!

1) Not being told housekeeping only came every 3 days so we were stuck with dirty towels and an unkept room 2) One operating elevator 3) Never having an employee at the front desk and having to wait for someone 4) Spotted cockroaches outside of a main entrance I would never recommend this hotel and would encourage management to consider these concerns.

Love this hotel. Clean room, free laundry everything is good:)

Friendly employees

Great location -

No breakfast or coffee is served in the lobby. I requested an ADA room that had a walk-in shower - that is what I booked. However, it was not on the first floor as described, and it only had a bathtub with handles, which was not helpful at all, especially because I stayed 2 nights. Not acceptable.

My family and I walked up to our room, the 4th floor reeked of an extremely strong foul odor, it was nauseating, our room was even worse. Then as we looked over the room, it was beyond disgusting. The pull out couch was covered in stains, the matress had no sheets, or cover on it at all, there was what looked like toothpaste on the bathroom counter still, stains and marker written all over the curtains. I immediately booked a new hotel for my family and I. There was NO WAY I was going to stay there for an entire week. When I went to check out and tell the man we weren't staying, he just replied okay. No questions, no concerns. I asked him if he didn't care he was losing customers or why we were leaving, which again, no response. He finally asked why we were leaving, and I just said it doesn't matter at this point. After contacting Expedia, I was refunded for majority of my funds spent on this room. However, we will definitely never be staying here.

Otherwise it was great!

Everything else was perfect 👍

The room was spacious and comfortable. I especially liked the size and placement of the table, and there were good lighting options and plenty of plugs. It was also very quiet. The location was convenient and the entrance was great for pickups and dropoffs. The refrigerator was big. Parking was available. The housekeeping staff missed a day of cleaning and we had to request it at the front desk. Upon arrival and for 4 days the kitchen had no dishrag, hand towel, scouring pad, or frying pan. There were only two of each eating utensil and plates, no coffee mugs, no extras, no serving dishes. I suspect the items were probably available but housekeeping was remiss in checking kitchen supplies. The toaster only worked occasionally and one of the two electric burners didn’t work well.

Good value for the price, dated hotel with minor renovation, basic.

Very good

Exceptional

Checked in late Friday evening. Easy checkin. A/c in bedroom did not work the entire weekend. Had to sleep on the pullout sofa as maintenance never came on the property. Keys stopped working day two. Had to “bother” the front desk for a rekey. Website says $12 per night to park, front desk charged $20 per night. Will be disputing that. Overall I’d give an average rating especially due to the lack of a/c.

Nothing good to say about this hotel unfortunately. Very disappointed

First time staying at this location and it wasn’t up to par. I have stayed in south San Francisco and Bellevue, WA and all previous locations have offered breakfast, this (Campbell) location did not. My other complaint is that the person who checked me in was not very welcoming and didn’t properly greet us. He had a strong foreign accent and quickly showed his attitude when I kept asking him to repeat himself due to not being able to clearly understand him. I found it rude when he literally tossed the paper for me to sign for the security deposit and parking-fee. I hope to never have to deal with this unprofessional and unwelcoming employee. Other than the night-time crappy employee. The inside of the facility was clean and up to the standards I’m used to from “Larkspur Landing” brand. The parking area had some fallen branches that blocked a few parking spots but other than the overall condition of the hotel was “good”