Residence Inn by Marriott San Jose Campbell

We were three people staying in a king suite and the room was dilapidated. The bathroom had a crack in the ceiling above the bathtub that was leaking from the room above. Staff was not that helpful as they said there were no other rooms available nor were they willing to do more than 3,000 points to mollify us. In the morning, the crack in the ceiling opened up and came down into the bathroom tub and they finally agreed to move us to another room. In addition the sofa bed was incredibly dilapidated and uncomfortable for our daughter who is unable to sleep during the night because of it. The room was dark and dingy and really needed to be refreshed as to the whole property. You used to stay in Residence Inns all the time but I don't think will do that anymore as they seem not to care about their properties. We received nothing in compensation for first night which was an incredible disappointment.

We were traveling as 2 couples with a dog. The second story loft bedroom and second bathroom were good for our group. Good proximity to downtown San Jose attractions, shopping and restaurants. Breakfast was okay but not great. We were given differing information by different staff members regarding breakfast information (it was not as good as we were originally told), access for our dog (different from what we were originally told). Also, the kitchen in the unit had very limited plates and utensils. Also you had to walk all the way to the office to get ice which wasn’t great considering it was raining. But the biggest issue for us was that we had to pay $150 for our dog for a 1 night stay. They say it covers up to 5 days but I had that discussion when I initially called the property. But this was the only property near downtown that had a room to accommodate 2 couples and a dog. Based on all of the above I would likely not stay here again.

Exceptional

Location set up of room Well the coffee cups were dirty coffee from guests before us were still in cups

The staff was helpful and polite. The room was clean and had all the things we needed. We did not try their breakfast.

size of room and location needs more phone plug ins near beds. Difficult to plug in cpap and phones at same time.

The property is very cozy and immaculate. Rooms are clean and the staff extremely helpful. I also loved the delicious breakfast. I am going back to Los Gatos in 5-weeks and plan to stay here.

Charming landscape, warm colors in kitchen suite, great hot breakfast!

The location was convenient. The laundry facilities worked great. We ended up with an accessible room, which was awkward and inconvenient. I pulled a chair into the bathroom so we would have a place to put our stuff down beside the sink.

Staff was great. Room was dirty, run down, a few bugs. AC, refrigerator didn’t work, toilet hard to flush. Didn’t even stay the second night. Very poor for a Marriott. Would never stay here again.

Exceptional

there is no vending machine so only what they provide as snacks. I think there s/b more options

Breakfast was good. there were options for everyone. there is no vending machine so only what they provide as snacks. I think there s/b more options

Quiet townhouse style with good morning breakfast to start your day.

Breakfast Nothing - all was fine

Breakfast was good. Suited our needs, not much disagreeable

Nothing - all was fine

Very good

My door entry looked like it was busted in at some point, the counters were sticky in the kitchen and it breakfast is scheduled to start at 630 food shuold be out and not have to wait 15 minutes.

Exceptional