Embassy Suites by Hilton Raleigh Durham Research Triangle

Nice suite best breakfast great staff

Had a great complimentary breakfast with made to order omelets! Great amenities

They ended up charging me a penalty (one night stay) even though I never made it. Not the service I’m used to from this brand and it’s so unfortunate. Made an emergency travel situation so much worse.

The front desk staff were cold and it seemed like I was inconveniencing them just by checking in….and I was just checking in. I didn’t ask for anything. Seems like hospitality in the south is gone.

Staff was amazing

It was for one night but very comfortable!

I was really impressed by the ladies who were clearing the tables. So gracious, helpful and friendly. It takes a lot to serve the public. I don’t know their names. One was an elderly lady (mature) and another one worked at a local school (Reddy Creek I think). Thanks for your service.

Location was great for Lenovo Center and quick eats down the road. Overall clean, comfortable beds which are hard to come by. Showers could use an upgrade- overall good stay.

However, I was disappointed by an interaction with a female security guard at the front desk. My daughter is non-verbal and occasionally makes sounds as a form of communication. The security guard told my daughter to "shhh," which I found inappropriate and insensitive. When I addressed the situation, the security guard responded that she did not know my daughter was non-verbal. From my perspective, it should not be necessary for someone to know my daughter's disability before treating her with patience and understanding. Instead of making assumptions, it is important to be mindful of individual circumstances and approach situations with compassion and respect. This interaction was especially upsetting because I was already dealing with the emotional stress of attending a funeral. Having my daughter silenced in that manner added to my frustration. Despite how upset I felt, I remained professional and respectful while addressing the issue. I believe this situation could have been handled with greater sensitivity and awareness. Other than this incident the hotel was beautiful and comfortable.

It was nice

Poor

Shuttle Bus had non-functional seatbelts in violation of state law! Conclusion: Hilton cutting corners on maintenance.

The pool was cloudy. Needed chlorine.

Very good

Impressive Hotel design .

The entire stay was great

Breakfast and nightly reception. Too many noisy dogs. Should not allow dogs in breakfast area

Exceptional

Breakfast staff and rooms was wonderful👍

I do not like the fact that I was lied to about the fact that I had a room and when in fact that I didn't apparently