Embassy Suites by Hilton Charlotte Uptown 

Very clean

Love everything about this hotel

I’ve stayed at Embassy twice and both times were exceptional. The staff is always friendly and welcoming and the rooms are always clean. My favorite thing about this place is the ammenties and the breakfast.

Staff was great. Would stay again.

The complimentary breakfast was outstanding, offering a wide variety of fresh options, and the evening reception was a great added touch. The hotel's amenities were well maintained, and the overall atmosphere was warm and inviting. What stood out most was the exceptional customer service. Every team member I encountered went above and beyond to make sure my stay was enjoyable. I would highly recommend Embassy Suites to anyone looking for comfort, convenience, and outstanding hospitality. I look forward to staying here again in the future.

We only stay here when we come into town. This has been my favorite place for years. Always pleasant, clean and kind employees grom the front deskto rhe people keeping the lobby clean and the people keeping our rooms clean. Rod was always very helpful and so was Steven and Kenny and the valet crew. I will be back.

Great staff, very clean and a great location.

We stayed at this location several times. It is convenient to several concert venues. Overall the hotel is in good condition, but is starting to show age. You can feel the mattress springs in your back, and the elevators take forever.

Close to the convention center and restaurants

Clean and central.

To start, the staff were very friendly, the lobby area was clean and inviting, and it was fast checking in. Second, the room was fantastic! Plenty of space to work, relax, and sleep - the kitchenette was perfect for our stay, the living room separate from the bedroom was also amazing since my husband and I don't go to sleep at the same time. Our view of the NASCAR Hall of Fame was a nice touch... and walking distance to a conference at the convention center was so helpful. We ate and drank at the bar, great food and reasonably priced. Free breakfast was really good - hot foods included and they do made to order omelets! Only downside was parking - you really have to valet as they don't have their own garage to self-park and I didn't want to walk around the block. Other than that, no complaints!

Everything was good

Staff was very accommodating

Very clean and spacious room Breakfast was amazing.

Good staff and breakfast

The staff was friendly and so professional keepup the good work.

Everything was perfect.

Excellent staff and was very clean.

Ron at the front desk was a great 1st impression! I'd called about 3 hra prior to arriving because I was having trouble checking in online. Ron answered my call, but had to pleasantly put me on hold, after a few minutes I hung up. I'd completely forgotten about him until I heard that same pleasant voice again, but face to face. When I tried to blame the 3rd party res. for not being able to check in online he "managed up" and explained the process to me. We were there celebrating my guys' birthday so Ron made sure that he felt special during the check-in process. I definitely don't want to leave out the host (all of them) at the restaurant and bar. FIVE STARS to all staff we encountered except for one,, but that was on our last day and the bar had already been set too high at that point for her😉

Breakfast by far exceeded my expectation! The employee, Ann, was extremely kind and helpful!