Hampton Inn & Suites Charlotte Airport Lake Pointe

It was everything we expected!

We enjoyed our stay.. Breakfast was great our room was clean and had plenty of towels. The front desk staff was very personable

Our stay was awesome!

This hotel will definitely be my go to when in Charlotte, wonderful breakfast, clean rooms gym pool game room quiet and close to everything my visit was absolutely wonderful.

The staff at breakfast were great! They were on top of everything!

Sanctuary from the crazy airport.

Good

Close to airport with shuttle.

We booked this hotel as an overnight stay between our flights and we rested enough to be in good shape following morning. We did not have breakfast so can't say anything about it but hotel room was spacious and beds were comfy which gives us possibility to sleep really well. Shuttle bus could be bigger as there were really many people in the morning booking shuttle bus so in the end we had to book shuttle bus really early and in advance of our flight and it was packed with people and probably one person could not fit.

Close to airport. Clean . Pay for parking.

I had to book this Hampton Inn due to missing our connecting flight for bad weather. The free shuttle service, yummy breakfast, and the comfy beds were great to help with a stressful situation. Nice place to stay.

Pleasant

I informed the staff that the room felt dirty, but they dismissed my concern. They told me that because I reported the issue more than an hour after check-in, they would need to take pictures and send them to the manager before doing anything. However, I had left the room only 10 minutes after arrival because the Wi-Fi was not working and I needed internet access. I did not use the room; I simply dropped off my suitcases and left. After a long trip from Mexico, I did not have the energy to deal with unnecessary complications and arguments with hotel management. Later that evening, after a long day of traveling, I went to bed and discovered hair underneath the bed covers. When I requested clean sheets, the staff brought them to my room and I have to change it myself. I paid $233 for one night only to sleep in a dirty room and bed. There was also excessive noise from people partying and drinking around the pool after 11:30 PM, making it impossible to get proper rest before continuing my trip the next day. I called the front desk to report the noise, but nothing was done. My trip had been perfect until I arrived at this hotel. This property completely ruined what had otherwise been a wonderful travel experience. This hotel should not be associated with the Hilton Honors brand. After more than 20 years of staying at Hilton Honors properties, I am shocked and extremely disappointed by

Very nice hotel! Clean and comfortable rooms. Staff friendly and helpful. Quiet stay and check out isn't until 12. Will definitely stay hete again! Would've liked for the site ro have stated i had ro pay per day to park.

The website shows the rooms have pull out sleeper sofas that is not true! Also you have to pay to park in their parking lot which was unexpected. Otherwise it was great.

Very clean, friendly staff, was able to park my car there for a week while I was on vacation. Great shuttle to/from airport

Good

parking per day $10. No towels at the pool I thought it was odd attached to another hotel Pros Room is updated Very large bathroom Pool table in the lobby

Good location and nice staff

Had an early flight out, left at 4:30am. They had "to go" breakfast bags since we were too early for breakfast there. Outside our room was the pool area. A big party was going on and quite loud (we needed an early bed time due to early flight). We called the front desk and they were very prompt in moving us to another room close by but on the other side of the hotel. Quiet there.