Quality Inn Chester - South Richmond

The front lobby reeked of mothballs. The hallway smelt like mold. The room was outdated and smelt like an ashtray. Had the heebee jeebies. The pool is closed. If I hadn’t already paid I would have left for somewhere else. The guy at the desk was super nice.

This place smells horrible. They try to cover up the decay with moth balls (naphthalene) the odor is suffocating. Everything is super gross here.

We enjoyed the location, cleanliness, and space of the room. We disliked the conditions of the bathroom, but for the price, it didn’t matter much.

Breakfast was pretty lame all they had was Froot Loops Frosted Flakes waffle orange juice tasted like water and they apples were not ripethe picture of the room on the website was different size wise versus what I got was much smaller the floor was not swept I had to wipe my feet off before I put my socks on and felt crumbs or sand on my feet in the room smelled very musty the couch was so uncomfortable you couldn't sit on it or could barely get out of it felt like your butt was almost sitting on the floor and your knees are up to your chin was not happy I've stayed other quality inns and this is the worst one I've ever been in. I would never stay there again

I arrived after 11 PM and had no alternative but to stay one night. The room was in terrible condition: the bedspread had a lot of stains, the sheets looked dirty with hairs and some other stuff, the furniture was old and heavily damaged, the shower curtain was torn, and the bathtub was dirty. Overall, the cleanliness was unacceptable, with stains and marks visible throughout the room. I checked out as early as possible, around 8 AM the next morning. The advertised breakfast was also misleading—there was essentially no breakfast available. Please do not ignore the negative reviews. I chose to give this hotel a chance despite the warnings from other guests, and I regretted it. The reviews are accurate. I originally booked three nights but stayed only one because I could not remain there any longer. The hotel promised a refund for the two unused nights, but more than two weeks later I still have not received it. Every time I call, I am told to speak with the manager, who is never available. Detail: our room was on the third floor, but the elevator’s third-floor button was broken.As you can see in the picture. I cannot recommend this property.

Restroom toilet fan were not working. Toilet seat cover was broken. Room was ok type and clean moderate. M-Oven was working Refridgerator was working. Breakfast we didn’t had.. did not liked. 2/5 rating.

The location The room to not clean good .

The shower handle fell off during my shower and the toilet did not work !!!!!!

Not great coffee and would have liked oranges or bananas rather than apples

The biggest issue was safety. The doors to the rooms do not properly lock, and hotel staff actually informed us that one person must remain inside the room if another leaves because some room keys “don’t work.” That alone should tell you everything. To make matters worse, we were given the wrong room key and accidentally entered someone else’s occupied room around 1:00 AM. That is a massive security failure and extremely dangerous for both guests involved. The cleanliness and sanitation were just as bad. The room contained dirty washcloths, stained sheets, and what appeared to be blood stains and other bodily stains left behind. The smell throughout the property was unbearable, especially in the basement area, which smelled like something had died down there. The hallways were filled with suspicious activity and random people roaming around at all hours. There were individuals clearly under the influence, escorts, and other disturbing activity taking place openly around the property. The environment felt unsafe, unsanitary, and unhealthy. No guest should ever be expected to stay in a room where the door cannot properly lock. No hotel operating under proper standards should pass health, sanitation, or safety inspections while allowing conditions like this to continue. DONT STAY HERE!!

The hotel was very unkept! Broken furniture and a bad smell upon entering. I cancelled my stay and request a refund, they refunded one night only.

Nothing besides being close to the location of the event we attended Breakfast wasn't fulfilling and we had to change rooms 3xs b4 we had a semi functional room...room was dirty as was the towels and linen

My room was not clean and the beds looked like the bedding had just been thrown up on the beds rather than actually made. There was an old wash cloth in the shower. My friend tried two different rooms with similar cleanliness and the door didn’t lock. DO NOT STAY HERE

Mold in the bathrooms and the rooms smelt very bad. The price should have much much lower than what was delivered

Location

No AC , smell bad…

The convenience of the location N/A

There were no protein choices.

Good location There was a very strong smell of humidity and cleaning product in the room. Very heavy difficult to fall a sleep, we were about to go to a different place

The bed is too high.