Extended Stay America Select Suites - Colorado Springs

rooms were nasty. filth covered...

Good

Absolutely nothing Had to wait forever to check in because no one was at the front desk. As soon as you leave the front desk area the entire hotel smells like dogs, cigarettes and filth. The elevator took absolutely forever and when my young son and I got off on our floor a man with a cigarette hanging out of his mouth watched us down the hallway to what room we went into. There were kids screaming in a room in our hallway and the room itself was old and gross and bare. About a step above a prison cell. We immediately checked out. The man with long hair at the front desk also had extremely string and offensive BO.

Tried checking in at 12:30 am after a six hour drive. Front Desk was closed. Sign on the wall next to a phone said to dial 500 to reach the night shift manager. Phone didn’t work. I called the Extended Stay main number and the agent said he would telephone the night manager and let him know guests were in the lobby. After 30 minutes (it’s now 1:00 am) I called again and the agent patched me through to the night manager. The night manager refused to come to the hotel (I had prepaid on a booking site) and his excuse was that the back-office system was closed for the night and he couldn’t do anything about it. After giving him a piece of my mind, I hung up and slept in my car.

Good

Staff was great Mattress not so good

Mattress not so good

Dirty bed, hairs, stains, and possibly bugs. Couldn’t sleep under the covers and terrible neighbors

Bad

I enjoyed the quiet location of the room on the 4th floor. I liked the full sized refrigerator in the room. No bugs. My view was cool too. I was not printed out a receipt for my stay upon checking out on Monday, 3/ 9/2026. I was told by the front desk clerk on duty, the one who checked me in on Friday, 3/6/ 2026 that a receipt would be emailed to me using the email address I provided. I was also told upon checking out that the $100.00 deposit would be refunded to me. I have checked my credit card account. I don't see where the deposit has been deposited to me. Confirmation #: 6553282426. At this point, I feel very deceived by the front desk clerk I dealt with. Did she lie to me about refunding me the deposit and emailing a receipt?

I had nothing to dislike

Siren environment I had nothing to dislike

Affordable Elevator was broken and not scheduled to be repaired for 6 weeks. I was put on the 4th floor and made to contend with 8 flights of stairs to go to or leave my room. The manager and front desk employees were cruel and unprofessional

Terrible hotel elevator hasn’t worked for over a month dog poop in the hallways. You have to walk up four flights of stairs to gets to your room every day. randoms will walk up and talk to you In Parking lot & they are predatory when it comes to parking, they will tow your car or guest.

Affordable The management team were cruel and never returned my deposits.

Bad

Good

Exceptional

Staff Not enough time to stay

Not enough time to stay