Sonesta ES Suites Colorado Springs

EVERYTHING!!!! AVOID THIS PLACE AT ALL COST!!! FROM THE STAFF TO THE CHECKOUT, EVERYTHING IN BETWEEN WAS JUST HORRIBLE!!!; TOTAL NIGHTMARE!!!

NOTHING AT ALL WHATSOEVER!!!! EVERYTHING!!!! AVOID THIS PLACE AT ALL COST!!! FROM THE STAFF TO THE CHECKOUT, EVERYTHING IN BETWEEN WAS JUST HORRIBLE!!!; TOTAL NIGHTMARE!!!

It was nice and convenient for me, but shower rod was falling down so taking a shower was not recommended and dish washer was not attached to anything so when I opened the door, it came out and couldn't really be loaded. A little maintenance is needed on some of the rooms....

N/A

I like the fact that everything was clean and nothing was out of place N/A

Roomie accommodations with full size refrigerator, coffee pot, stove and microwave. A little rundown w missing tiles and in need of some paint.

Property was dark. Needs to renovated since have new owners. Their free breakfast was taken away.

It was a good location and the room was spacious and a good quality for the price. Came with cooking utensils, cups plates etc. along with dish soap, dish washer liquid, coffee and toaster. Only negative was our patio light wasn’t working

The room was nice

Good

My family stayed for the week of Christmas and we immediately noticed it was basically the same hotel we stayed at for our wedding in Greenwood Village back in 2021. The room was the exact same, which was so neat! It was easy to find the rooms and parking was easy to understand. The location of this property does not reflect well in the photos or map. While this property may have the ability for you to travel to I25, the Zoo, Garden of the Gods, Great Wold Lodge, etc.. you need to plan an extra 30 minutes just for traveling anywhere because of how unpredictable traffic is. Not to mention, the amount of homeless people, sketchy people hanging around in cars scoping others out, and the constant sirens at all hours of the night definitely made me feel as though I was a tad bamboozled. Room 222 was not clean. At all. I don’t know how long it had been since that room was vacuumed last, but due to the amount of leaves and dirt all over the living room and bedroom floors, my husband made the decision to buy a vacuum specifically so our small children (2 & 1 year) would be comfortable on the floor. The bathrooms were covered in urine and poop. I was forced to clean vomit off the headboard that would belong to my 2 year old for the week. And of course as if all that wasn’t bad enough, our room was completely falling apart. Ice maker: broken. Lamp in living room: broken. Charging ports: broken Fireplace tile: broken Kitchen table: broken & absolutely unsafe and unstable (guess no Christmas dinner) The carpet had small sharp silver hooks hanging out that we would catch our feet on and actually cut my daughter pretty good. When we tired to communicate to staff these issues the day of check in, we were told repeatedly, ‘you can have another room’ (after unloading 4 children and 2 car loads of all our things) when the only solution we asked for was: a screwdriver to tighten the table and a vacuum - to which we were told, ‘you can use it for 10 minutes then you’ll have to bring it back because the maids need it’ even though it was 7pm on the 22nd. We were blown off after calling for the screwdriver too.

Pleasant

Comfort

The room was spacious and clean. We used the full kitchen a few times, and everything worked great. Excellent price for what you get. . The front desk was having problems with the key system for the rooms.

I like the hotel concept of a suite living room, kitchen and rooms with seperate bathrooms. Beds comfortable. I did not like that housekeeping is only available after the seventh day of stay our stay was six days. Which means you get no fresh up of linens, towels, room cleaning and you have to take out your own trash to dumpsters. If you wish a set of clean towels or bedding it's $3 per set. They also do not offer breakfast bar which in the property discription they say its included. The rooms upon first glance looked good but when you fully look, carpet filthy, walls filthy, bathroom trim and ceiling rot. Lastly, they require a $500 deposit on checkin which was not previously stated and they ONLY accept major credit cards.

Would have liked the breakfast that is advertised on the website.

The new owners installed a new reservation software and didn't train the desk staff. My reservation was scrubbed and the clerk had to create an entirely new reservation with the day's prevailing rate. She was very apologetic but it took nearly 45 minutes to check in.

My opinion of the property is not worth much as my stay was during a snow storm. I liked it very much!

I had stayed at this property many times before including 5 times in the past 12 months. The deposit had always been $100 and I have always received my full deposit back following my stay. I understand that they think hiking up the deposit will help change their clientele because apparently it had been over run with drug addicts. (There words not mine.) As a loyal guest with a clean track record, I find it insulting and unacceptable to be lumped in with and punished for the actions of other guests. A representative from hotels.com called and spoke with the front desk staff and confirmed the ridiculous $500 deposit. The representative requested contact by the hotel manager in order to get the information corrected on hotels.com website. That was 2 weeks ago and the website is still informing guests that they will only be charged $250.00 when in fact they will be charging double that amount. This hotel has access to information about their return guests as well as if prior visits showed cause for concern, they just chose not to consider that information and treat every guest as though they are sinister addicts. We won’t be staying at this property on future trips!

The room was very old, dusty/dirty, and showed it's age. They reserve $500.00 on you credit card in case of damages. There were so many dings, stains, missing pieces on a door, linoleum coming up in the kitchen, scratches on couch cushions, a hug crack and repair in the bathroom sink. I felt like I needed to take pictures to prove how bad it was before us so they don't charge us.