TownePlace Suites by Marriott Columbus

Exceptional

Superb

Holes, in our room. Doors broken. Very outdated and poor maintence

Very spacious, comfortable beds and the kitchen was very useful and had everything needed to feel at away from home

The location was safe. Hot Breakfast was fair.

Upon arrival we were asked if we would like refresh/house keeping during our stay of 5 days, we said yes. Not once did we get any service. On day 3, I asked the desk to make sure we were indeed on the list for services, asked for fresh towels and what to do with our garbage, seeing we had a kitchen/suite with food rubbish and no garbage bags were in any of our receptacles to start. Day 4, again no services and we were now out of toilet paper. To the front desk again we went. The floors were tacky and the carpets left our socks dirty. They offer free coffee in the lobby, but if it is after breakfast hours, they did not have half and half or plain creamer (I asked the front desk) which meant they had no sugar free options. There is a side entrance, which states that your room key should open it, but it never worked for us.

Booking.com made this experience bad. I can’t totally blame the property because booking was the ones who originally promised me something but did not follow thru on commitment. They had baby roaches. Sofa bed was broken. I did not want to report this, but since I did not receive what I was promised, I wanted everyone to know my experience.

This was an amazing hotel

We did not have a good experience . Fridge not working . Bathrooms had hair everywhere . Pool looked grey and very cloudy. Will not go again

Great stay excellent hospitality

Little old but clean and comfortable NA

I was in Columbus Georgia for an event at Columbus State University and I wanted a hotel close by. I was pleasantly surprised by how well equipped my room was I've never stayed at a Townplace before. I had a king bed, beautiful big TV, a full kitchen and a large coffee pot with coffee. Compared to the prices of hotels in the area and especially downtown I was a little iffy about the place but it was wonderful I would stay there again in fact some of the people at the conference were complaining about the cost of a few of the hotels they were staying at at the riverfront and I said should have gone to the Marriott

This hotel was really good 10yrs ago. Now it looks like they have never done anything to maintain it. We arrived last Wednesday and after seeing the deterioration of the dining area, and the moldy smell that came out of our room, we tried to leave. Unfortunately we had paid for the whole stay from Wed. last week until today Wed. The hotel refused to refund us our money and we had to stay. We ask Sunday why our room had not beencleaned and we're told that that the reason they had not cleaned was because there was a leak in our room. There was no leak in our room, and we assume that if there was, they would have moved us to another room. We ask for someone to come in and clean, and all they did was make the bed and bring new towels. Both supposedly clean towels had what looked like puvic hair. My wife went outside and asked one of the clears to exchange them. The breakfast was good last week Wednesday but since then it was the same watery scrambled eggs and por sausages. The dining benches and chairs are so worn out that part of the bench was patched up but the other part was still coming apart.

Staff is always friendly & helpful in any way. Good rates, clean & location are perfect for us. Also, they allow our fur babies. We always stay here because it feels like home away from home.

I will never stay here again room was dirty the pull out was broke save your money and stay in your car you get better rest

The cleanliness and location Manager and front desk were not professional

Manager and front desk were not professional

No issues.

The room was nice and clean. Staff was friendly. No issues.

Exceptional