Emerald Beach Hotel

I reserved a king bed, but they gave me double beds. They wouldn’t change this until the next morning. The curtains had a lot of mold on them. The shampoo and shower containers were completely empty. The room looked nothing like the one in the picture, as these rooms are still being renovated. It was a complete disappointment. I’ve stayed there many times in the past, but this property is not the same anymore. It’s no longer worth the price. The only positive was that the beds were very comfortable.

No WiFi, no ice, no coffee, no washcloths, worn furniture. Ho we’re, access to beach walls was great

Great location. Hard to keep up with building, so much sand in the area.

We have stayed at the Emerald Hotel a couple times before and loved the staff , grounds our room (across from the pool) this time was horrendous we wanted the bay view rooms which had an amazing view of the ocean and that was the best part of the stay .... we booked for 8 days cut our stay 3 days short due to horrible room service our room was never cleaned the entire stay we had to drive the office crazy to get clean towels, toilet paper , shampoo and body wash we had to dump our own trash sweep our own room due to all the sand . I could have kept complaining to front desk but why bother they didnt care the first couple times i did so we left early... the hotel itself is is such bad shape rust everywhere pool fence was broken a whole section falls over so any child could get in the pool and drown the safty glass on the walk area above the beach pieces were missing someone could fall and really get hurt the stairs going to the beach had no rails and there where rusty nails sticking out of the stairs easily go through someones foot ... its is clear the owners and staff could careless about this hotel and its a shame so much potential for this prime property ..... even if i was given a lifetime of free room accommodation my family and i will never stay nor recommend this hotel again .

Water was too cold in the pool. None of the restaurants in the hotel were open.

This property was unfit to stay. Our room had standing water, strong mold smell, dilapidated walls and ceiling, and a totally worn out and falling apart chair. They offered a second room that smelled like mildew, had similarly run down walls, floors and furniture. When we asked for a return they said Expedia had to return the money. Then Expedia said since we already checked in they could only reimburse half. The hotel staff told us we had to wait until Monday to call and ask the manager for a refund of the rest of our money. We had to purchase a different hotel entirely due to the uninhabitable state of this hotel. One of my worst experiences with a hotel offered through Expedia.

This property isnt bad definitely old school setting, the ac in the room didnt work really well, the shower was dirty and you have to pay 20.00 for parking. I was not very satisfied

Clean room, best view of the bay, comfortable bed.

Super old. Mattress we’re making noise super old

Small roaches crawling around floor. Bed sheet stained with blood. Shower/tub had hair. Room 320

Near the beach

The room was full of small roaches. Other than that it was ok.

Nice place

1.phone 2.ac 3.tv remote Tv unless you turned it on you own 4.messy room chairs fabric falling off 5.beds are full not queen 6.no breakfast 7.left 8 am because fire alarm went off 8. Staff didnt greet us or make small talk 9.doors are out of service for disables 10.it had a weird smell

the facility was full of mold. The first room I checked into had no hvac and the mini fridge had leaked all over the floor. The second room there was sand in my bed upon check in, the shampoo conditioner soap was empty upon check in, the chair was not in good condition, dirty bandaids on the floor. The entire hotel was in very run down, dirty condition.

This place is an absolute dump. Avoid at all costs.

View nice… property trashy looking

Absolutely awful. Paid for balcony rooms, wouldn’t open, moved to a second room and it was even worse. We left, told we would be refunded. Immediately communicated with hotels.com though chat, as only option, and they told me it could be cancelled and that it was. Of course, it wasn’t. I expected that, I get refund policies. Don’t stay here unless you are confirmed a renovated room and, even then, I wouldn’t hold my breath. It’s a shame, great view.

The TV channels were downgraded to only a few channels. No local channels! Coffee was served but sugar ran out early…poor service Service is going from normal to poor!

This place deserves half a star. We had to switch rooms because our air conditioner was broke. There was no remote for the television. They have no food restaurant anymore at the bar was horrible. Completely and absolutely unacceptable and disappointed.