Homewood Suites Dallas/Park Central

From the outside and the lobby hotel looks nice. Our bathrooms were not totally clean, bathtub and around toilet wasn’t clean. No large towels in the room. Had to go ask for some and they were not all the way dry. Had to get sheets for the pullout couch and no hairdryer. There was no breakfast as advertised. They finally brought some cereal, bread and packaged honey bun and muffins out. No juice. Ice machine was not working and they gave me half bag of store bought ice. Pool was dirty and closed as well. Talked to 3 other customers and no one had a good experience. Do not recommend this hotel.

I've stayed at the property a number of times over the past dive or so years, and it needs some serious work. Lots of little issues - stains, broken woodwork, loose latches, no soap in the bathroom (only shampoo and conditioner), only large styrofoam cups for lobby coffee. For breakfast, juice machine and hot food plates out of service all weekend. WiFi down all three days of my stay. Staff seemed to be learning the check-in/out system, but they'll improve with practice. Hilton HQ should invest $$$ to upgrade the facility and help the staff.

Property was okay Upset because I asked that we be able to use the pool pool wasn’t being able to be used because y’all didn’t know if I could get in or not which didn’t make sense. There was no breakfast. I made sure to click that there was breakfast. and I was bugs in my room and our toe was dirty. We had to buy cleaning stuff to clean the tub.

I checked in on a Saturday. The hotel advertised a breakfast, pool and Sauna. None of these things existed. The pool was there. But, you could not use it. For breakfast they gave you a sugary cinnamon bun and sunny delight. If you had dietary restrictions, you could not those foods. On Monday, they added some cereal and fruit. The rooms smelled and so did the hotel. The coffee maker in my room did not work. I reported it to management but they never replaced it. Once upon a time, it was a really nice hotel but it has gone downhill.

Nothing My room do did not close, no towels were provided had to pay extra for check in.

Room had roaches

The front desk lady was friendly and helpful The pool was closed, no breakfast, the room smelled like wet dog.

Nothing Everything there is homeless people living inside and outside of the hotel the beds are dirty and nasty the room is cole the water doesn't work I left the place and did not stay didn't get my money back either BOOKING.COM GETS AN F

Bad

The location was fairly close to great attractions The property needs to be shut down the pool is out of order and has been for several months. Also they aren’t serving breakfast those were the main reasons my family stayed

The location. Pool was not working, breakfast wasn’t served.

Great property.. staff was okay, gym great.. No free breakfast at all.. great location for local shopping

The property was not landscaped the grass was overgrown grown, the pool was out of order no breakfast was served during my 3-day stay which is the reason I booked the room ,furniture was old and stained in the room so much I asked for extra sheets to cover the sofa so my children could sit down on it. The young man at check-in was very helpful and professional.

Breakfat, the ice machine, and the pool qere out of sercive

They canceled me because of the ice and freeze - and I’m still paying until I hear you refined my payment They showed I was already canceled when we went in two days before the big freeze in Dallas.

Was not made aware that the pool was not going to be open or that breakfast was not being served. There was a sign that said we could cancel our stay but what was I going to do pay double for booking at the last minute?It cost me an extra $60-$80 to for breakfast & was not offered a discount. The hotel was not as nice or clean as my previous stay. The ice machines were out of order, there was no vending machines, and front counter didn't have any snack or drinks in their cooler. Would not reccomend or stay at this facility again.

There was no breakfast im very upaet There was no free breakfast and the pool was closed. It ws hot. Thea air conditioner wasn't working proprty.

The service was slow. But the staff was nice. Everything was horrible. The service was slow. No one at the front desk when we arrived. Check-in took way longer than necessary. The area was industrial looking, not the best but not horrible either. Hotel overall was not well kept. Pool was out of service. Was told that they were not offering complimentary breakfast, which I do not mind since we usually don't get it anyway. Our huge issue was that our door didn't automatically lock when closed. We were heading out to dinner when we noticed this. I didn't notice but my husband did. He said you should hear the automatic lock click into place when the door closes. Without the key, I pushed the door to the room and it opened. We tried pulling it shut multiple times and waiting 20 seconds to see if it will automatically lock on its own. But that didn't work, the door would still open without a key card. So we grabbed all of our stuff and went back downstairs. Told the front staff that the door didn't automatically lock when closed. Staff told us that they will look at another room for us. They found us another room with a door that would lock but the hinge on the doors were broken. At that point we didn't want to stay anymore. Asked for a refund, which the staff was more than willing to oblige. For which we are grateful. But we would not recommend this place at all if you are in the DFW area. We ended up further north in the Plano area and loved it there.

This property is disgusting. There were roaches in our room. There was no AC, the phones didn't work, the pool was closed until further notice, the staff tried to charge me twice and the whole thing was very unprofessional. We drove in late and had nowhere else to go but thos was the worst hotel stay ever. The pictures are extremely false. Then they had the nerve to go up on their rates.

Pulled up to the front and slide door broken, cats walking in the building like they rent a room, receptionist had to check room to make sure the AC even worked before. No breakfast, no pool as advertised. Didn’t even bother checking in and didn’t receive a refund. Horrible experience. 0/10 do not recommend.