Embassy Suites by Hilton Denver Central Park

I called the Monday before my stay and asked if i could get and early check in, they told me to call day of, fine no problem. I call the morning of they said they would do their best and to call back around 1 pm. I call back at 1 pm, they say they still don't have any double rooms clean but to come to the hotel around 2 and i can enjoy the amenities. I go to the hotel at 2 they say they still don't have any double rooms clean but to check back in 30 minutes. I wait another 30 minutes and go back to the desk, still nothing come back at 3. I come back at 3, FINALLY they tell me they over sold double rooms and i have to have a king. They said they tried to contact me days ago, total lie, but had no explanation for why they didn't tell me on the phone that morning or the THREE OTHER TIMES I WAS AT THE FRONT DESK. Overall horrible, ive never been treated with such indifference and terrible staff. Awful 0 out of 10.

The staff were all accommodating and nice. The breakfast is what makes this hotel the best! Everything you could want is available. The only thing I can complain about is that the hot tub was not working. It was colder than the pool. Yes, it was being worked on but our stay didn't allow the time to wait.

Beautiful place to stay with an excellent free breakfast! Elevators are extremely slow so plan accordingly. Hot tub was blowing freezing cold water the second night we swam. Unable to enjoy it. Ridiculous you have to pay to park in their parking lot! A/C in one of the rooms we rented could not keep up and never got room below 74 degrees. Overall, a good experience, but some things could be corrected.

Excellent breakfast options & nice evening reception time

Exceptional

Rooms Paid way more the what it said online.

Easy access. Enough parking I didn’t like that we had to pay $15.00 a night to park.

the rooms were clean and beds and pillows were comfortable,the happy hour and breakfast were good and fun

Always enjoy my stay here.

Clean room, friendly staff, breakfast was delicious and close to major highways.

Front desk rude

Exceptional

creepy crawlies on the bed I had to change rooms. I had to wait several hours because they didn't have a room so we stayed outside for about 4 hours. Also when I needed towels I went to the front desk and they had none. We had to wait until we saw housekeeping. the length of time it hook to get us out of a room with pest.

There was a boys soccer tournament and several families stayed here. I love kids, i have 4 well behaved kiddos, but these 7 to 9 year old boys were outrageously bad and their parents were a bunch of drunks. The kids were unsupervised the entire time. Running and screaming up and down the halls slamming doors. Shouting from one side of the hotel to the other. Playing in the elevators hitting buttons for every floor. Two of the 4 elevators were broken so them hitting all the buttons turned into a 20 minute wait at times. Stairs not an option from the 7th floor. This wasnt during daytime hours. This nonsense was occurring 10pm, 11pm, 12am, 1am, 6am. Complaints to the front desk and security yielded no response. First night there I was sitting at the 1st floor atrium at 11pm with family planning the next day events for a family reunion and these crotch goblins started throwing things at us from the 3rd and 5th floors. No response from anyone at the hotel. Next night after a long day we went for the adult swim only from 10:30pm to 12am. Same group of boys kept running in screaming and throwing things at us and ran outside. We heard them come in the side door and again the running and screaming and door slamming. Security did nothing. I paid a crap ton of money for what I thought was a classy hotel. Turns out it was a dumpster fire. This was Denver not Disney. Will never ever stay here or at any of their other locations.

Front desk staff wasn't very helpful getting us checked. Pool area, sauna and hot tub were disgusting abd staff sat and watches it happen. To be fair there was a sports team there if preteen boys and no one watching them. So food and empty water bottles littered the pool and sauna area. Didnt even get to eat breakfast. Egg line was ridiculous and the wait time was way to long. Only use elevator 1 as the set by the bar takes forever. Tried to call the front desk to ask a question. Put on hold without even a hello. Then was taken off hold and hung up on. All in all extremely disappointed with our stay. Happily checked out the next morning.

The pool time was relaxing for me and fun for the kids. Breakfast was great. How fast they take down breakfast. Coffee specifically.

Everything was very good, and the breakfast even better.

The breakfast was great N/a

Our stay was great, loved everything but our room view was great and breakfast was phenomenal!!! Will be coming back ! Thank you. Maybe the staff can be more welcoming or engage in a conversation with guest. :)

Staff was friendly and breakfast was the best!! I don’t like the parking fee.