WoodSpring Suites Spartanburg - Duncan

Not good customer service

The location and the original price Nobody available at the site. I did not like FaceTime somebody at a kiosk in the doorway.

Location 1st floor window did not lock, lack of a real person on the property, rooms unclean, broken cabinets, and no toilet paper in room. Asked for a refund because I did not feel comfortable staying there. Have gotten no reply from anyone. Cancelled booking after having to move rooms, 2nd room no better than the first.

My first room didn’t lock from the inside, I requested a change which they accommodated but was first suggested that I could stay in that room because you couldn’t access from the outside without the key card, the second room had blood splatted in the bathroom, what looked like dried cereal on the floor. The front desk staff were friendly even with my need to change room.

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Exceptional

Smelled like weed. Noisy. Cigarette burns on sheet. Charged $50 deposit after pymt and still waiting for the refund.

Absolutely nothing. This place was disgusting. The sheets were definitely not clean. There were grocery bags underneath the comforter once pulled back. People’s mail underneath the mattress. Which meant they were not cleaning. The places reeked like cigarettes and crack. Was not able to locate anyone to help. No soap to wash your hands in the bathroom. Tub was also gross and not washed. Everything was disgusting.

There was a $10 a day WiFi charge. No toiletries were available. There was no one working the front desk until I checked out. Check in was done remotely and room service offered turn down service and clean towels the second day only. No ice machine on the property and the vending machines that were available were it of order. But the silver lining was the price for my four night stay. If you looking for a cheap place to lay your head this place is definitely in budget

No coffee maker, no iron, no blow dryer. Room ran down. Would never stay here again.

Disappointing

I didn't meet any staff during my stay. The room was a bit dirty when I checked in. Dead bugs on the blinds, floor was sticky, used tissues in the bathroom counter and desk. There was something that appeared to be ash in the toilet daily when I returned from work. There wasn't much water pressure in the shower. The towels were slightly stained. It also felt like there were weak spots in the floor inside the room and in the hallways.

We checked in late because of a late flight and had to check in through a kiosk with someone in India, I think. I could not understand the person, and he had trouble producing our room keys. Check in took about 15 minutes. The hallway carpet was horrifically dirty. I've never seen carpet that dirty before. The room itself was ok, but there was no soap, not even one of those little bars of soap that I typically don't use at other hotels. The television had four light spots in it. It should probably be replaced. But the price was right! I guess you get what you pay for. Whenever there were actual staff members present, they were friendly and helpful.

I did not like anything. Only I like that they did not charge me for extended check out There is no reception area, no coffee for guest. Location is remote. Cleaning of a going on lift cleaning with strong odor. Carpets are dirty. Window curtains not working. They have given kitchen but no utensils. Horrible even any one ask to stay here as free do not stay.

Good

Bugs in room, stains all over carpets in hallways, smelled bad, fire alarm went off at 8 am.

I don't like that the doors are on the inside of the hotel

It's close to convenience stores I don't like that the doors are on the inside of the hotel

No hot water no staff on site and rooms dirty

Everything else