Holiday Inn El Paso Airport by IHG

Comfortable room, helpful staff, overall good experience. The wait to get help checked in at the front desk was a little long but not crazy long.

Our check out time was very early in the morning, and during the rush of packing up to go, I accidentally dropped my wallet and left it behind. I didn't realize it was missing until I had arrived home in Canada. I called the front desk, and the receptionist immediately set my mind at ease, and informed me that one of the cleaning ladies noticed it and brought it to the front desk immediately. She informed me that she had it placed inside the manager's office (which was locked at all times) for safety. It was held there until i had arranged to have it picked up. Very thankful for the honest staff! Would definitely recommend this hotel.

It was nice, clean

Clean room love it

The bed was worn out and felt like a rock. The frige was on the floor and hard to load and see what was in it. The shower was nice, but bathroom had no ventilation fan and fogged up the fancy mirror so you couldn't use it until the moisture dried out. Furniture was old and needed replacement (beat up and past its service life).. Staff were great.

Excellent choice for El Paso Tx

Excellent services.

Yes

Super gross

This is the grossest hotel I’ve ever stayed at.

The facility is clean, and the staff were very helpful. While we were attending an event, the front desk notified us that they offer rides to the event area for a reasonable fee. However, when we arrived at the lobby for the ride, we found that the shuttle was full. To accommodate us, the manager, Rachel, used her own vehicle to take us to the event. After the event, close to midnight, when traffic was terrible, Rachel and Brad made several rounds to pick everyone up. Their dedication was very appreciated.

Abrieron la puerta del cuarto antes de las 11:00am de la mañana sin tocar la puerta o preguntar si había alguien en la habitación…

Very clean

Friendly and helpful staff. Made me feel welcome. Loved their van service.

Amazing service i really appreciated the whole staff being welcoming and friendly!

Breakfast was not included in all the rates

Impeccable Service World Class Hospitality

Their service was down for breakfast. I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound. First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

Muy padres las instalaciones y el lugar donde se ubica

Front desk Room was too close to e elevator , i could hear the washing machine ever time it was in use, staff was fixing the walls making noise