Four Points by Sheraton Englewood

The front desk clerk was awful. She had an attitude to begin with. She told me that I needed to put $480 hold I said all it said all I needed to pay was $9 at the hotel check in. Then she rambles super fast about Breakfast and dinner and what's around. She just pointed which way to go and was like go down the hall make a left then right then go half way down I'm looking at her like lady I don't live here I'm new to this facility and she just rambled off a list of instructions and information. No map no nothing just blindly went to find our room. We were there 3 days and no one brought so much as a towel. I had to get the trash make the bed gather towels and went to the ladies cleaning handed them them everything and got what I needed my self. The trash they have 1 recycle and one regular which was put in one big bag. They're not even recycling just pretending I guess. There wasnt free breakfast as advertised it was restaurant style you order they make and you pay. The smell

Laura was an excellent front desk worker. She was knowledgeable and kind. The room was clean. It was a very pleasant stay.

Close to airport, pool wasn’t open

Nice location but not so quiet if you choose to sleep in a little. Excellent room and great arrangement.

They never told me at check-in that I needed to request housekeeping. I never saw a housekeeper in my room. EVERY trip on the elevator going down from the 5th floor had phantom stops on several floors. Got reprimanded for bringing a half beer down from the room to the gathering area.

Nice location! Food did take a very long time to come out in the restaurant but other than that amazing stay

I specifically booked a handicap accessible roll in shower room because my husband is permanently in a wheelchair and requires an accessible shower. When we checked in, we were told that the room we reserved had been given to someone else. The front desk employee explained that they give those rooms to people who ask for them, which was extremely frustrating considering we had reserved it in advance for a genuine accessibility need. After I complained, we were given a small gift bag with little incidentals in it. They also gave us a 20% off card for food there. I guess they thought that would make us happy but no real effort was made to address the situation that night. We stayed in the room that we did not ask for. My husband could not take a shower. We were finally moved into the correct room the following day. What disappointed me most was that the manager never spoke with us or offered an apology. The gift bag was like a slap in the face. Accessible accommodations are not just a preference for some guests — they are a necessity. I hope the hotel takes accessibility reservations more ser

The receptionist wasn’t nice.

Wasn’t a fan of this place and it wasn’t super clran

I love this hotel it's clean and beautiful and and smells good I wish there was an indoor pool or hot tub in the winter

Nothing

I stayed at this hotel recently and unfortunately my experience was very disappointing. The service was poor and the staff were not welcoming or helpful. The bellman seemed exhausted and unprofessional, which made the first impression uncomfortable. The bathroom was also in bad condition and did not feel clean or properly maintained. In addition, room service did not come daily as expected. Overall, the hotel did not meet basic standards of hospitality, and I would not recommend staying here unless major improvements are made.

when I arrived they told me that it was overbooking with no room available.

Our leisure trip went by to fast at the hotel. But the information on booking.com has the swimming pool listed "open year round" we saw the out door pool and new it wasn't lol

my whole experience here was so good: very clean, great staff, and yummy food at the restaurant.

breakfast & convenience there was a bit of dirt in the room

Building is new and modern. Breakfast was excellent and not expensive. Water pressure and slow or no Wi-Fi needs work. Room was spacious, clean and quiet. Very comfortable beds.

It’s right next to the airport but had no disturbance at night.

There is no microwave in the standard rooms & the 1 microwave in their little store area didn't work. The tap water tastes bad, so I had to buy bottled water. The restaurant area is not conveniently connected to the kitchen, so waitstaff had to walk to a kitchen entrance outside the restaurant area. One day during my stay, there was no chef for breakfast. The hotel is in an industrial area with views of warehouses & construction equipment. The view from my window was of the HVAC system mounted on the roof. There did not seem to be anyplace close by to take a walk with trees or greenery. I will not stay there again. It was just kind of weird.

I loved my experience! Totally recommend