Extended Stay America Suites - Fayetteville - Fort Bragg

Not far from main road with food and stores Right near I95 so very noisy/ makes it’s harder to fall asleep. Was in a room facing back of building (closer to highway) and right across from the stairwell so heard door slamming all hours of the evening & night

Exceptional

Beautiful hotel clean smelled fresh. Just wish I was able to get a room sleeping in your lobby was not my plan. After driving 10 hours me and my husband arrived at the hotel around 11 PM. No one was there we waited in the lobby until 5 o’clock in the morning the clerk walked up, woke us up and said I can I help you we told him we would like to check into the room that we reserved room . When we went to check in he stated that our reservation was canceled and if we wanted to get a room, we would have to pay additional $100 for early check-in. He stated that he had a family emergency and that’s why he was not there. However he had saliva marks on the side of his face, goober in his eye,and pillow marks were n his face as well he was obviously sleeping in the back. while on the clock. It was absolutely unacceptable. At least he got a good night rest there was at least four other people that reserved rooms trying to check in that we’re not able to. Your front desk clerk is causing your your hotel to lose money and then to try to charge additional hundred dollars because of his negligence. Unacceptable uncourteous. He showed no regret for the situation he put us in. Thankfully, we were able to find another hotel but unfortunately we had to pay a $50 early check-in fee pick up the house because someone didn’t want to do their job.

Exceptional

Exceptional

It’s a ok

Overall the facility was decent. The curtains in the bedroom were shredding and the carpet in the bedroom was damaged. The rooms were drab looking. Too much brown. Definitely could use an update. I didn't like the color scheme and furniture

I didn't like the color scheme and furniture

Disappointing

Conveniently located Many eateries in walking distance Guest elevator should not look like a freight elevator .

Large room Conveniently located Many eateries in walking distance Guest elevator should not look like a freight elevator .

Exceptional

How we have paid attention to every detail and smile Berry accommodated

Unfortunately, my experience was not pleasant, the room that i got assigned was not deep clean enough! The smell of putrefaction in the living room was outrageous! We complained about it but the place had no more options or rooms available, I didn’t have a car rental when we arrived so we had no choice! The AC from the living room was broken and when we closed the windows the smell got worse. We closed the door that divided the bedroom and living room and put towels to cover the bottom of the door to stop the smell coming inside, but it didn’t work! On top of that we found holes in the walls big ones. Almost everything in the room was sticky including the walls, hard floor and carpet. Overall this place was not a good experience for us! It seems that people live there for extended periods or is perhaps used as a homeless shelter. Maybe I’m wrong but that was the impression we got based on the situation and people we encountered.

The outside looks like I was staying at resort in Florida or the Caribbean. The staff is so king and patient! The room/suite was sooo clean and affordable. The location was so convenient. Walking distance & short from so many restaurants, fun places, grocery store, and the mall. I will definitely be back in time for the swimming season.

Very clean and quiet N/A

Exceptional

Very good

Ok to just lay you

Good