West Inn NAU - Downtown Flagstaff

The front office staff were amazing... Unable to get ice or do laundry.

Price Very sparse, few amenities

Perfect in every way

Very good

Passable

Exceptional

Noisy at night. I could hear people outside the door talking all night.

The hosts for West Inn were truly amazing, friendly and helpful. Hotel room was very clean and decently updated and very well priced for its location.

Exceptional

Passable

We had a wonderful stay at West Inn NAU. The motel was clean, comfortable, and conveniently located. What really made our experience special was the outstanding staff at the front desk. He was friendly, welcoming, and always ready to help with a smile. Thank you for the excellent customer service and hospitality. We would definitely stay here again and highly recommend this motel to anyone visiting the area!

Leaving Dirty and damaged

Good

Helpful staff, efficient check-in, easy parking - Thanks!

Clean rooms very spacious short distance to shopping and dinning but were charged additional fees for an extra bed which was already included in the booking price so we were cheated out of extra money when we had paid for two beds in the booking fee

Not bad, but the sheet under the sheet had a weird stain on it.

Check in/check out was easy. Location was close in to downtown. There were a couple of restaurants within walking distance. First, I asked for a quiet room because I had a small dog. They put us in the first room closest to the busy road under the guise of being able to walk my dog in a tiny strip of property running behind the rooms. There was garbage strewn around and grass was at least 2 feet high so it wasn't usable for my chihuahua to relieve himself. The room was dark; had mismatched bedding, well worn thin pillows, no clock in the room, no reading lamps at beds, very dirty molding around the floor. My dog spilled a couple of drops of water on the vinyl flooring. Got a kleenex to dry the floor and it came back filthy!! It doesn't appear they clean the floors because they are a very dark color to start with. They used black caulking around the tub about 2 feet up in the corners, while the rest of the enclosure had white grouting. The transition strip between the room and the bathroom was a trip hazard as it was at least an inch plus lower in the bathroom than the transition strip itself. There was obvious water intrusion in the ceiling showing painted over damage plus a large bulge at the back of the room. They charged us $257 for one night plus $27 for my dog. It felt like their usual clients are unhoused, and the room gave off don't care overall vibes. The posted pictures on the website do not do the room justice. It's obvious that people who left positive reviews did not stay in the room we stayed in.

Window did not lock. I did not feel safe.

Exceptional

Single story, park at the door motel. My favorite, especially on a motorcycle. Upon arrival, the staff was friendly and helpful. I went to my assigned room but was unable to gain entry. Ha, ha. somehow, the door latch caught and I was only able to open the door about 2 inches. With a quick trip back to the office they quickly gave me the key to another room. Clean room. Nice parking, close to Bun Huggers-my favorite. Quiet night. The A/C worked great. Nothing missing or broken. Bed was comfortable. Plenty of hot water. Not my first stay here and probably not my last.