Home2 Suites by Hilton Fort Worth Fossil Creek

Exceptional

Exceptional

Clean , nice facilities . Good breakfast

Mokp

Superb

Thank you.

10/10

Rooms were clean the staff were nice and helpful

Exceptional

Exceptional

Room was clean. Comfortable. Loved having the kitchenette and couch. I’d stay there anytime. It’s in an amazing location as well. I stayed 5 nights and loved it.

Everything NothingN/

Our room had a moldy smell, cracked tile in the door way, no body wash for the shower.

I choose this Hotel because have a Gym but none of the treadmills where working , the gym have no towel not even the water dispenser where working, I stayed 4 days and they never clean the room and never gave us new towels

Our room had an

the AC wasn’t working good, the room smelled something that bothered me for the entire 4 days. I wouldn’t stay at Home2Suite anymore. In overall, room is equipped with kitchen, fridge, sink, etc which is nice if you want to stay for long period of time.

What a great concept - Home 2 Hilton. However, the facility is only as good as the employees you have working it. In the 6 /nights we were there, they only checked our room the 2nd day we were there. After that - we were taking our trash to the trash bin in the hallway and went the front desk for fresh towels and washrags the 4th night we were there. The coffee urn was always empty, if I saw guest reporting that it was empty, the Urn was taken to the back, but wasn't brought back out until guest inquired about the status of the coffee. The breakfast bar was unattended. Once items were depleted - they were just left empty. It was very hard to manipulate/grab the hot food items as there wasn't enough space to open the flap door, reach in and grab the food. Many mornings I cleaned the breakfast bar because the people who made their mess didn't find it necessary to pick up after themselves, and the staff never checked the presentation of the breakfast bar. 1 dryer was broke the days were there and the laundry facility was always in disarray. I reported the water cooler in the fitness room was empty and it took 1 1/2 for a new water to appear. The day we arrived there was a wet pool towel and ice bucket in the "ice machine room" after 3 days we picked them both up and placed them in front of the Housekeeping door by the elevators. I'll reiterate - the facility is very nice, but the staff just didn't have the drive or pride to keep it nice.

Staff was very helpful and attentive.

Excellent receptionists

The breakfast was very poor, with few options. The hotel has serious issues with its cleaning staff; during our stay, everyone in the hotel had to leave their trash in the hallways, and our rooms were not cleaned—there was only one person working for the entire hotel. They need to find a solution to this.