Extended Stay America Suites Frederick Westview Dr

The staff are very friendly and professional. The facility is is well maintained! I will continue to stay here for my work.

Very good

I went into the lobby and had to bang on the counter to get someone's attention, only to be told that the room was not available. I was told I could get another room at an increased price. The lobby also had a terrible smell, and the elevator had an "Out of Order" sign. I told the attendant that I wanted to cancel the stay but was told she couldn't do that. I spent about one and one half hours on the Hotels.com app working my way through AI, one person and then a manager answering the same questions over and over before I was able to get the stay cancelled.

This was one of the worst experiences I’ve had. Walking into the hotel it smelled terrible. Upon checking in I was told the elevator wasn’t working. This was a big inconvenience since I was traveling with children and we had to carry all of our bags up. The room smelled like cat pee. I had to find a Walmart to purchase cleaning supplies. All the lamps didn’t work and it was only one outlet in the room .I would not recommend stay at this location!!!!!

The location was good. There were many things. First of all the elevator was broken. Second they tried to charge me again once I already paid online via booking.com. I had no shower curtain in my room. There are no hangers in my room either. The free breakfast was terrible.

The elevator was broken, so we had to carry all of our luggage up the stairs ourselves. When we finally got to the room, it was filthy. There were holes in the bed sheets, crumbs all over the floor, and even a hole in the toilet seat. We found hair in the bed and crayon markings on lamp covers. To make matters worse, both the hallway leading to the room and the room itself smelled strongly of urine. I went downstairs to complain and request another room, but the staff told me there was “nothing they could do” and that no other rooms were available. There was no effort made to fix the situation or accommodate us in any way. I would not recommend this hotel to anyone. This was by far one of the worst hotel experiences I’ve ever had.

I never leave bad reviews but this place was pretty rock bottom. From all the broken glass in the parking lot, the front desk attendant who reeked of body odor and acted like I was bothering her by checking in, to the room that smelled of mildew and dead bugs in the bed, the refrigerator that was so loud we couldn’t hear the tv. If I could leave zero stars I would. The worst I have probably ever stayed in. Oh and the elevator was out as well which is a mechanical issue, but just added to all the other issues with this place.

The rooms were decent and clean. Refrigerator..small stove and microwave available. Didn't like that fact that the staff didn't warn us that the elevator wasn't working until after I paid! I had my elderly grandparents with me that have a hard time climbing steps! Also, they say they serve breakfast but they should be more specific because it's not full course it's only tea.. coffee.. oatmeal packs and maybe bagels. I advice to call and ask questions before booking.

Good

Didn't like that fact that the staff didn't warn us that the elevator wasn't working until after I paid! I had my elderly grandparents with me that have a hard time climbing steps! Also, they say they serve breakfast but they should be more specific because it's not full course it's only tea.. coffee.. oatmeal packs and maybe bagels. I advice to call and ask questions before booking.

It was great, great staff, clean & very accommodating!!

Bad

Property was not clean. It smelled terrible grease on the walls and the floor floors hadn’t been cleaned. This is not a nice place.

Superb

Kept

Clean and comfortable

Smelled like cigarettes, not a place to stay if you want to relax. I checked in, the elevator wasn’t working so I walked through the stairwell which smelled like urine and cigarettes before getting to my room. It seemed more like a poorly maintained apartment building than a hotel. Bed was extremely uncomfortable and there were loud arguments going on throughout multiple surrounding rooms. I actually left without checking out because i

Reception on night of 4/13 (morning of 4/14) should be commended. She was informative and friendly, even though I check in after midnight. Room was fine, but some attention to drainage fixtures in bathroom sink and having a functioning elevator (im quibbling a bit) Good value overall.

Room was fine, but some attention to drainage fixtures in bathroom sink and having a functioning elevator (im quibbling a bit) Good value overall.

Pleasant