Holiday Inn Express Hotel & Suites Fredericksburg by IHG

Stayed on 2nd floor and kids ran up and down hallways well into the night keeping noise!!!!

Unfortunately I will not stay again due to the shower head height and bathroom ceiling. I realize I’m not normal 6”10” but I travel a lot and this is a major consideration for repeat stays. The shower was below eye level (approximately 6’4”) and the ceiling is 7’ so low I cut my hand on the fire sprinkler brushing my hair. For normies I highly recommend!!!, for us vertically enhanced think twice.

The property was very nice, but my room looked like it hadn’t been vacuumed.

Clean, comfortable room, pleasant staff. Parking limited & very busy area

Exceptional

Clean, convenient. Matthew at check in was great!

Superb

When I first checked in, I couldn't get the lock to work. I finally got in and the room smelled like Marijuana. I had to have my room changed. Every day we had a struggle with the door locks. Had to have keys done multiple times. . Handles on out side of the room door was very loose. Towels looked dirty and stained. I used a towel and when I opened it, it appeared to have makeup on it. I don't wear foundation so I know that it was not from me. I was very grossed out. I hung up the towel to dry. They cleaned my room and next morning I went to take a shower, I grabbed the towel that was rolled up. thinking it was a clean towel and it was the same dirty towel from the day before. Staff was nice, but this is not the Holiday Inn that I am used to.

Had to be moved because the first room smelled like sewage. Man at the desk seemed like he could care less.

Matthew at the front desk...

Room was clean. It just needs updating. Bed was very comfortable. There was a little bit of a musty smell to the room.

For people sensitive to sound, the rooms are quiet, particularly on floors 4 and 5. The staff was terrific, apologized but could do nothing. The free breakfast was according to formula -- and the breakfast area was clean and refilled as needed. The hotel appears to have one maintenance person who is very busy. which means not available when needed. No complaints about the cleanliness. But this hotel needs improvement.

Bathroom had mold in shower, shower curtain too small for the shower allowing water to go everywhere. The breakfast was disgusing; there was water in the bottom of the pan with the eggs, meats were gross. Will never stay at any of these properties going forward!!

Convenient to the highway. Biggest issue was the walls being very thin, could hear everything from a few rooms. Ac was noisy but that seems like a common issue.

Very good

Clean

There was only one person that I came across that wasn’t all that friendly. The liner in the bottom of the tub needed to be replaced, it was peeling up on one end. We had problems getting good signal on the tv. The one major complaint, my daughter and son in law had continuous problems with their key cards. She was unable to use hers the first day. His worked at first, but later he couldn’t get in the room. The 2nd full day, they took their baby and toddler back to the hotel so they could get a good nap. They got up to their 5th floor room, and neither of the keys would work. Both kids were extremely tired, and my son in law has to go all the way back downstairs to get his card reprogrammed. Over two full days, they had to have the keys reprogrammed at least seven times. My husband and I came across another couple on the 3rd floor that also had continuous problems with their keys. I had also contacted the hotel after making reservations requesting that the two rooms at least be on the same floor. One ended up being on the 3rd floor. The other on the fifth. It also sucks that for a big hotel like that, parking is very limited. On the bright side, the hotel is very clean, well maintained, and the staff, from the cleaning staff to the front desk, were very friendly.

2 front desk staff were not dressed professionally at all. Very casual. Not a good first impression.

Superb

The room was very damp & humid. Staff was really nice. Breakfast was good, plenty of variety. Everything clean.