Sleep Inn & Suites Galveston Island

This hotel advertises that gives breakfast but after you check in and asked what time the breakfast in the morning that’s when they tell you that they are not offering breakfast, plus the room was dirty and the trash can still having trashes from the others guess, also when you open the door of the room you can smell the mold. This place is horrible, I think that I need my money back!

Good looking appearance on the outside — unclean on the inside. Sheets dingy with hair on the fitted sheets. Although I had my own soap there was no soap in the room. One set of towels in the room. No continental breakfast — muffins. I never saw the coffee.

My husband knows I needed to have a towel that moment and he went downstairs to get it. What a poor service.The place smells moldy and old

3 out of 4 of our rooms had bugs and had to get new rooms. Then sheets were not changed. Workout room had water leaking 1 out of 3 pieces of equipment worked. Power went out Sunday am for a quick time but then no water would come back on. This was during our check out time. Had to use water bottles to brush our teeth

The rooms were gross mold on the ceiling and looked what appeared to be blood on the ceiling. The rooms smell old and musty They offer no continental breakfast as advertised. No need to complain they will tell you I’m not the manger sorry we just work here.

I made my reservation for 4 people and the room only had 1 towel. Wouldn't have been an issue to get more but no one is ever at the front. We were able to get one thanks to the house keeper. Then the bedding was dirty with stains. The free "breakfast" was nothing more than coffee and mini muffins.

I have never been in a more disgusting hotel! The first room we had, smelled of mold, pubic hair on the comforter, and blood stains on the sheets. When I tried to call down to the desk, discovered the phone was non-working. Went to the desk and explained the room was dirty. We were then moved to another room, only to find it was worse! Hair in the shower, and black mold covering the lamp shade. Carpets were dirty, and the sheets felt damp. Made the decision to check out due to not wanting my family to have to sleep in this filthy hotel. I am truly surprised that Expedia even represents this hotel. Spent an additional 350.00 for the next hotel, but worth the expense for piece of mind.

There is no breakfast buffet.

Room was very clean and had one toilet paper for the night. The staff were very understanding and welcoming with my accommodations. Breakfast on the other side was horrible. With only coffee and mini muffins to offer. It was supposed to be a buffet.

Parking was good.. Hotel looked good from outside... it was pathetic inside... It had a bad smell as soon as we entered the room... We had use our perfume as room spray to stay...

It was terrible...Staff doing Tiki Tok when needing to work....ask for toilet paper cause the room was out...gave us a roll that looked used with stains..no one was ever at the front desk..did not have breakfast as advertised. Will not be staying at that location again in future travels.

No free breakfast. Pool is very small. Dirty carpet.

Mold on the ceilings of the room and bathroom; generally good use a good cleaning in the hallways in common areas.

The staff was very friendly and helpful. The room was not very clean and it seemed like the towels were dirty and stained. The shower curtain was ripped. Trash in lobby floor. Very pitiful breakfast. Could be a nice motel if cleaned and maintained better.

Let’s start off with the staff, when I first checked in they were super rude. No information was given to me. No WiFi not breakfast times. My restroom had not been reset. The next morning when breakfast came… there was an only a sad muffin. The staffs response was its better than nothing. There was no breakfast, don’t fall for that.It’s just not worth it. Stay somewhere else.

Advertise they have breakfast, mini cupcakes is not breakfast, nothing else.

Yes we did like it , customer service excellent.

Todo

They offer breakfast when booking but at the front desk I was informed the breakfast was only muffins, which is very misleading. Would have booked elsewhere if I knew that was the included breakfast.

There were no sheets, just a bed cover and light comforter that I'm sure wasn't washed. There is no soap dish. They didn't even put out coffee let alone a continental breakfast.