Home2 Suites by Hilton Gillette

Y

When we arrived, our room wasn’t ready until around 5:30 p.m., roughly two and a half hours after the published check-in time. Normally, that would have been incredibly frustrating, but the staff handled the situation exceptionally well. They were honest and transparent, explaining that our original room had been heavily damaged by the previous occupants and that they were working hard to prepare an alternative room with a limited staff. More importantly, they seemed genuinely concerned about the inconvenience and kept us informed throughout the process. We were in town for baseball, and the staff was also very accommodating when it came to a late checkout. Our game schedule conflicted with the standard checkout time, and they worked with us to make things easier, which we greatly appreciated. The breakfast was fairly typical for a hotel. While I wouldn’t choose the hotel specifically for the food, it did offer healthier options than many hotels provide. At the end of the day, things don’t always go perfectly when traveling. What matters is how people respond when they don’t, and this team did an outstanding job. Their kindness, honesty, and willingness to help turned what could have been a frustrating experience into a positive one. We left with a smile and would happily stay here again. Highly recommended.

Large room and spaces for everyone. Generally clean but could use general maintenance throughout. The pool was smaller than expected with no hot tub. Easy to find and close to stores, food etc.

Everyone was friendly place was clean

The hotel seemed like a good choice, shower floor was dirty and got athletes foot from the shower. Room was not made up consistently. Nice property, room was nice, but just a bit over priced for what you get vs other hotels in the area.

Great location, excellent friendly staff, good breakfast that gets you on your way.

Great place to stay!

There's nothing we didn't like about the property. Breakfast was excellent. The room was spacious. We had all the room amenities we need. We enjoyed our stay.

Nice location pretty clean breakfast was a little busy but they were trying.

All around a good stay.

Good place!

Breakfast was great. The room was big and clean.

Nice to have a full size refrigerator. Kids liked breakfast. Super close to the pool for state swimming. Acceptable pool for little kids. Helpful staff.

Staff were courteous. Helped find gluten free items on the breakfast bar.

Dirty shower. Terrible breakfast. Out of everything. Talked to management. They didn’t even care.

Staff was very helpful as we wanted to change our room to one that was much better for our needs. Theh were very professional and competent

Will definitely stay again.

Great hotel! Awesome staff. Reagan was amazing and helped us with directions and advise for ongoing travel to Jackson. Absolutely great experience

The staff was very friendly and accommodating. The room was clean and neat, and everything worked.

Fantastic service as always.