Extended Stay America Suites Houston NASA Johnson Space Ctr

First time staying in Texas and this place was really nice. Nice and close to a good friend so I’d definitely stay again.

I came to this hotel for a one-night stay before an event at the JSC. I checked in at 2:00 AM and a staff member was luckily able to give me a room to stay in. However, walking through the halls toward my room, there was an extremely unpleasant/foul smell that subsided a little bit once I went into my room on the second floor. The room itself seemed tidy and well kept. However, as I was preparing for sleep to wake up for my morning event, I found a roach crawling on the bed. By this point, it was 3:00 AM and I hadn't seen a staff at the front desk. I had given up all hope by this point. I went to look for a water bottle where I found a vending machine in a laundry room that smelled worse than the halls. Then I went back in my room contemplating what to do. Ultimately, I brought two rolling chairs together and laid down on them for an uncomfortable night. The worst part is what happened the next morning. I let the owner know about the roach I found in the bed and very obviously asked for a refund for the terrible conditions I had to stay in. I gave the owner my number and he told me he'd give me a call within a few hours to discuss my compensation, but I never got a call. This stay now happened a little over a week ago, and I worry that they were hoping I'd just forget about it altogether. I am very disappointed.

Staff at check-in was very professional considering their elevator was out. Found us a first floor room.

For the nice area this property is located it was not kept well. It was dirty and doors that should have only been accessible by keycard were left wide open. It felt very unsafe and uncomfortable.

Good location if you’re attending NASA center. Good shopping and eating around. Good for what you pay. Decent all the way around. Building on the older side, not the cleanest, but it’s ok. Staff is ok.

Location only The elevator didn’t work. The door key to the room operated sparingly and when it did work i had to move the door knob upwards to get the door open. It addition it was reserved as one adult and child and still got only one bed in the room.

Location and receptionist.

Staff and housekeeping were great Due for a renovation

The friendly service

Elevator was broken. The bathroom fan had layers of dust in it.

Cigarette smell, elevator not working

Clean room . Great staff

Yes

Satisfied Everything was great

Only thing was the Elevator was down. And being disabled was not as fun going up stairs but Thank God it was only to second floor. Other then that it was Great.

Nothing at all. The hotel smells really bad. The bed was really hard. The rooms smell.

The property was really good all around We stayed for almost a week and only seen 2 roaches the whole stay

Bad rooms, no breakfast though it is mentioned as breakfast

The room was okay, clean beddings, nice bathroom. The elevator was not functioning very well, breakfast was a "to go" type where you get to pick up your coffee and some muffins or energy bars on your way out or you can take to your room.

Everything was great