Hampton Inn Houston Downtown Convention Center

Everything was nice and people were so friendly

We had a fantastic stay at the Hampton Inn Houston Downtown Convention Center. The location is unbeatable and made it easy to explore downtown Houston and attend events nearby. The customer service was truly 10/10. Every employee we interacted with was friendly, professional, and worked incredibly hard to ensure guests had a great experience. The only concern was that the hotel seemed significantly understaffed. From check-in to valet to the bar, the staff were clearly stretched thin. A special shoutout to Haylee behind the bar on Saturday night. She absolutely crushed it, handling what felt like 100 guests completely on her own while maintaining a positive attitude and providing excellent service. She was the highlight of the evening and deserves major recognition for the incredible job she did. Despite the staffing challenges, the team made our stay memorable. We would definitely stay here again.

Great stay and friendly staff

Very good

On the positive side, the location was perfect for us since we were attending FIFA World Cup matches. Breakfast was excellent every morning. The highlight of our stay was definitely the valet parking staff. They were friendly, helpful, attentive, and always willing to assist us. Their professionalism and positive attitude made a big difference and were by far the best part of our experience.

Hotel was clean. Breakfast bar was amazing. Something to eat for everyone. We will be staying there from now on.

Great stay! Nice staff & clean rooms!

Very good

The staff went above and beyond to make my stay great. Room was clean and comfortable. Walking distance to the convention center where my meetings were. Breakfast was delicious. This was for 3 days straight. Snack tray was good. Paying $60 a day to park in the hotel owned parking garage. Very tight area to get out and in the truck. Staff did an excellent job of helping with this. Breakfast was delicious, except the yogurt machines , one did not work and the other was very slow dispensing. Milk had gone bad the third day. This was for 3 days straight.

Great experience! Would highly recommend

Clean room, spacious..... the late night area store came in handy being extra thirsty and grabbing a water before hitting the room. The lounge and bar area was a great option to eat quickly instead of wandering downtown.

Excelente ubicacion

Room was clean. Staff was available and helpful. Free breakfast was good. My room had an issue with the shower door but didn't prevent me from showing.

Location and staff were wonderful. Fixtures in the bathroom definitely needed to be replaced. Mattress was not at all comfortable. AC didn’t seem to cool to the temp. when turning it cooler. Would recommend the management take on some renovation’s.

It was very clean very nice. Food is great and it was so close to the ball park. Everything was great

The staff were exceptional and friendly. Loved the Astros team spirit at the property. Great family weekend at the ballpark, even with the rain on Saturday. The ponchos from the front desk staff were helpful! Close proximity to the ball park and local eateries.

Overall bad experience my room Ac was not working slept through the first night with the temperature at 76 called and complained they were able to send maintenance to check the air conditioning unit and still the problem wasn't fixed left the room for over 4 hours and gave them the benefit of the doubt that it will be fixed and nothing called again to complain and finally they were able to move me rooms

Close to Daikin park Loud street noise

Exceptional

Great location for an Astros game. Staff was very friendly and breakfast was a nice variety of food. Valet parking was high and was told it was the only Option. Valet was very friendly and very quick when we needed the car but and extra $60 a night is alot.