Hilton University of Houston

Exceptional

Location The construction

Staff & Room Everything

Very good

Location, staff, cleanliness Hours of restaurant posted did not match actual hours

Everything was excellent The construction work

We will definitely be staying again.

Comfort and receptionist Clean

Superb

Good

Very good

Superb

Always an amazing experience at the Hilton University of Houston hotel! It has always been my choice of hotel to stay at when I go to visit my daughter at the University of Houston. The associates are very friendly and always go above and beyond to make our stay more comfortable! The hotel is immaculate! The rooms are spacious and the beds are very comfortable! Breakfast isn’t included, but Eric’s restaurant on site serves delicious breakfast, lunch and dinner. There’s also a nice gym on the 3rd floor with up to date equipments. Overall, my family and I love this hotel! It can be expensive on some nights though!

Everything was great

The area is a construction site and that detracted from my expectations. I suspect it may be more convenient once the construction is completed. The staff I met on the first night was not warm and welcoming. This was in contrast to the other staffers I encountered during my stay. They were pleasant and helpful. The policy of charging persons for parking a few minutes in the parking lot for a pickup was quite surprising to me. It's not that someone is trying to use the parking lot without reason to access a building in the area. You are picking up someone who has paid to stay at the hotel. That should make a difference. I was however, satisfied with the way the supervisor handled our surprise at this situation. The reception area needs to be warmer and friendlier. It is very basic. I understand that this is a University Hotel, but the rate is not dirt cheap, so the lobby area could be improved to be more aesthetically pleasing.

Exceptional

Great stay! Definitely recommend.

Booked here for a graduation. It was a 15 min walk to the ceremony, so it wasn’t too bad. Room was clean and spacious. Bed was a little uncomfortable for my wife and I, but overall, it was a good stay

Room was great, location across from the Student Center was helpful. Elevator for the garage sometimes took too long.

Great value for your money in downtown Houston. The hotel is a great location. If you need to attend events on campus, everything is in walking distance. The hotel staff was courteous and professional at check in. The rooms are very large with two and a sitting area/work station and desk. The bed was comfy eith plush linens. The construction getting to the hotel was a little bit tricky. However, it was mentioned on our confirmation so no surprise.