Courtyard By Marriott Dallas DFW Airport North/Irving

A big reason I chose those hotel was for the fitness center which is pictured as having a bigger selection including cable machines. That was not the case. Several machines were non operational, cable machine doesn’t exist, missing several dumbbells, unable to cool the area down with one AC, and subpar facilities. Room itself was large but floor tiles were missing grout or were not properly secured and no hair conditioner even after requesting. Overall was quiet which was nice but disappointing to say the least.

Exceptional

The butler service is not helpful at all .. didn’t get our fridge refilled , or rsvp to restaurants were either not made or made incorrectly. The room service doesn’t provide drinks — the grilled cheese was 2 pieces of cheese on non grilled bread . The dinner restaurants are very good / Japanese , steakhouse and Italian were our favorite. We upgraded to a swim up room / highly recommended- this saved our trip . The beaches are not for us we are beach people and love to snorkel - the lagoon people talk about it not any better . Very rocky and dangerous to get in the water . Wait staff is 1/2 and 1/2 - some pleasant some zero help we are tippers so usually after they saw we tipped they would tell us where they would be at the next day to wait on us . The sports bar is fun and all staff super helpful Beds are comfortable. Room was not clean when we arrived but to get help with anything was just being ignored . We are super easy people and travel 3/4 times out of country a year . This is why we usually don’t stay at all inclusive - they trap you here you have already paid for it so your stuck .. resort is beautiful and they paint that picture for you … it’s a false picture . All they need to do is improve the food and more options to eat during the day .

comfortable and quiet room better access to airport shuttle. told to wait for 45 minutes to be picked up from the airport.

Very clean, the staff was amazing. Definitely would stay again. It rained the entire vacation so could experience the pool

I had to call the hotel twice and waited an hour for the shuttle. I was told to stand in one place and the shuttle stopped at a different location 40-50 yards past where I was told to wait. I should have just taken an Uber.

The hotel was clean. The pack and play was broken. They have a kitchen/coffee area but menu is limited. Breakfast not included.

We had a nice turn around trip, room was clean and beds were comfortable.

Great, beautiful place, nice outdoor patio and a clean accessible pool that’s open late. Airport shuttle was very punctual. We were stuck there for 2 nights after our airline (AA) screwed us. The hotel was very helpful and accommodating. Would definitely recommend.

Great stay near the airport

Fine

Exceptional

immediate availability and airport transfers included. I had to wait 90 minutes for the airport transfer they offered, then in the morning the transfer was full so ordered a $30 UBER back to the airport. The room was ok, but smelt of stale air and the AC unit was noisy. the bed wasn't that comfy. Its a budget airport hotel.

Very good

It was a very nice place to stay, just for one night.

Excellent excellent excellent

Stayed because my flight was cancelled. There was ONE person checking in upwards of 40 guests. Knowing a weather event was going to occur, appropriate staffing should have been addressed. My room was freezing cold and I could hear the person above me walking.

We (and many other people) were stuck overnight in Dallas due to weather-related flight issues. When I searched for a hotel, I used filters for one with a free airport shuttle and breakfast provided. I selected this Courtyard hotel rather than less expensive ones, because my husband thought it would be nicer. Not! The airport shuttle did not come and no one would answer the phone. Other attempts to contact hotel resulted in connection to a useless bot (AI). We and another couple had to take an Uber to the hotel ($$). Hotels dot com gave me the choice to pay an extra $32 for breakfast, and since my husband always wants breakfast, I did that. But there was no breakfast provided - I paid $32 for exactly, precisely, nothing. Breakfast was entirely a la cart pay for everything - for just my husband it was $20. Shuttle back to airport was every 45 min even though website said every 30 min and hotel is supposedly < 4 miles from the airport. At check in, the one person present was of overwhelmed and the line was nearly an hour wait. The exercise room was okay, although only one of two treadmills worked and the attached TV's did not work at all. All in all, it may be a nice enough hotel, but it was NOT as advertised and NOT what I paid for. After a frustrating day of delays, sitting on grounded planes, having to make back up to back up plans, etc., the last thing you want is a frustrating, costly hotel experience.

Rooms nice. Staff very friendly. Would recommend coffee station for guests.

AC worked very well and the balcony was a great addition!