SureStay by Best Western Irving Grapevine DFW North

Good

I did not get the room I reserved. The first room they sent me to had not been cleaned. The second room they sent me two had been cleaned, but it was still not the type of room I reserved. Staff was polite, but could not give me the room I reserved. Airport Shuttle arrived promptly and service was good.

Clean room. No one would answer the phone to get the airport shuttle to pick me up. The breakfast was very slim on choices. Nothing within walking distance

Tv did not work in the room called and they told me steps to do and it didn’t work, we called again and still nothing

Airport shuttle was so slow to come, and it was so hard to contact stuff for information about shuttle, in the results, I had to get a taxi to this hotel. Room was clean but the beds were too soft for me, breakfast didn’t have enough choices.

The hotel would’ve been fine for one night but there were people in the pool until 2am screaming as loud as they could. We called front desk twice and they finally told us to call the police. Skip this one, you could pay the same price and have a better experience elsewhere.

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Toilet water tank’ s chain was broken. Internet WiFi speed was terrible. Could not use internet for laptop’s pc.

The hotel bed was like sleeping on springs, the bathroom had what looked like splatter paint on the floor. People in the pool all night yelling. Looks like they are trying to up grade but still needs work

Very affordable option for an overnight stay before an early flight. We were able to leave our car here and use the shuttle service to get to the airport. It was much more affordable than parking at the airport, and we felt confident knowing our car was safe while we were away. Overall, a convenient and cost-effective experience.

Elevator almost squeezed my daughter as I guess there was no sensor on the elevator, the room was about the size of a closter. There was grainy things on the sheets. The toilet barley flushed and the breakfast consisted of muffins and toast not even a orange in sight

Roaches roaches roaches.

Flies

killed two cockroaches in the room, I know in some places of the country this cant be prevented, but when you can see daylight under the door doesnt seem like they try and prevent wouldnt stay there again.

It was adequate

It was overall a good clean and well organized hotel!

The room did not have a working tub, stopper did not work. Did not have a working shower. The room was ok to get a few hours sleep.

The room was clean and price was low Staff rarely answered the phone. Phone in room 342 didn't work, tv rarely worked and the microwave was iffy. Parking was almost always a hassle. Breakfast was as cheap as possible.

I liked that it was close to the convention center I was going to this weekend The staff I fully believe tried to take advantage of me and charge me more than I originally paid. I had paid $196.64 on the booking.com app to pay for the room before I even arrived in Dallas and I explained to the staff this and they proceeded to give me my room key. When I got to my room and started to relax the staff then called me to tell me the payment for the room didn’t go through but my security deposit did. So I went to the front desk to show them that yes I did pay for the room and showed them the confirmation on my phone and they then say “that payment was to reserve the room and not actually paid the room so they then wanted to charge me another $196.64 and so I then proceeded to call booking.coms customer service and explained the situation which they said they were gonna call the property and discuss it. I kept the phone on speaker infront of the front desk and as soon as customer service came back on the lady working the front desk said “oh it’s okay sir it’s fine now” but customer service said “nobody answered the phone” I fully believe once they saw I was on the phone with customer service they intentionally decided to not charge me again as customer service agreed that I didn’t need to pay anymore as I did pay for the room already

Room was clean and staff were helpful