Hampton Inn Suites Jacksonville Airport

Any of the surrounding properties likely better.

The nicest hotel that I have ever stayed in

We only had coffee it was fine

Staff was very nice. Property itself is run down. My room none of the outlets work to charge my phone. Clock didn’t work either . Restroom very worn and some stuff work poorly and held on by clamps in the shower. What’s worst was my bed sheet had stains .

This was the perfect spot! Came into jax on a midnight flight and needed a place to sleep for the night. The lady at the front desk was SO nice and accommodating, plus the room was very clean and comfy! Highly recommend staying here and definitely will again the next time I fly in and out of Jax! :)

Overall everything else was fine. I would stay again at this hotel.

This hotel is showing its age which makes it appear dirty. Matresses should be changed out.

The room had a musty smell. Notified front desk.. gave us another room. Very pleasant staff.

I am 56 years old and traveled most of my adult life. I have two children, 9 and 7, and my wife who is 50. We drove 12.5 hours from Richmond to Jacksonville, just to stay overnight and on to Tampa. We arrived and I was assigned the wrong room we had 5 people, which I booked for, and they gave me a room for 4. I was told I would have to pay a 50 dollar upcharge. I discussed with the front desk person that I had booked a room for 5, and she told me the code was wrong and it was Expedia's fault. I told her I was not happy, never raised my voice, never swore in front of my children, as soon as I challenged her on the room she told me I didn't have to stay there, in fact, I could not stay there and cancelled my room and told me ( which she didn't since I waited 30 minutes in the lobby ) she called the police.... THE POLICE...to have me and my family escorted off of the premise. Called customer service with Hilton right there and then, they did NOTHING to correct the situation. Since I was near the airport went next door at 12:30 in the morning and got a room at the Springfield Inn, very pleasant, no issues. I have NEVER in my life been treated the way I was treated, along with my family. I will NEVER stay at the Hampton Inn or any Hilton property again, and I am a Hilton Rewards member. I will also let everyone I know how horrible they are. By the way, the whole conversation between me and the fornt desk was 3 minutes.

Extremely comfortable bed and clean room. Breakfast had many options for our group. Check in was quick and friendly. Pool was nice but was unfortunate it closes early (7pm) though.

Pleasant and smooth check in.

With all of that said, everything was clean. The bed was way too firm for my liking, but after the first sleepless night, I was so tired that I slept okay the second night, The staff was friendly and always helpful.

Fresh smelling very clean

I would recommend the Hampton Inn. The staff was wonderful and very helpful. The cleaning staff was amazing at getting things we needed for our weekly stay. Thank you! The pool and hot tub were very relaxing as well.

The staff walked into our room while I was in my pjs and my husband in a bath. He knocked and came in, said that there was a problem in the bathroom, and was told that this room was not in use. I called the front lobby and the lady kept saying "I can't hear you; it's the phone". My husband went downstairs to complain and all they did was playing the blame game of "I didn't tell him it was free" and "I didn't know you were in there". No apology. We had to get a new room because the bathroom was causing a leak. The comforter in the new room smelled like saliva. YES, SALIVA. It indicates that it was not washed since it was used last. We asked for a manager but was told that she was not present. I will never stay at this certain Hampton Inn.. just pay a bit more and go to a newer hotels in the area.

Everything was perfect ease of parking close proximity to restaurants and bars airport staff was extremely professional- my husband liked it so much she just wanted to stay longer

Hotel had couple of restaurants in walking distance. Breakfast was good with good options. We enjoyed the pool and hotel. Close to the cruise terminal. Over all very nice hotel.

Location for my needs was good. Close to airport, and a shuttle to airport. It an older hotel and some furniture needs updating. Pillows were too soft and flattens, but we were able to request a couple more that were firmer.

The toilet is so low u need help getting up, only things to grab is the sink&door knob for support, no microwave, fridge didn’t cool my drinks, it took all the pillows to stack n elevate my head properly, the curtains didn’t close to block out the light fixture shining n my room, no scramble eggs only veggie omelet , the sausage n waffle n apple juice was good to me, the mattress was hard

Overall a good stay. My floors in my room did not look super clean but amenities were still good and clean. Bed was not the most comfortable but area was quiet. For a quick trip stay, it was nice.