Holiday Inn Express Hotel & Suites Kodak East - Sevierville by IHG

The room was clean, the beds were great, the breakfast was really good. The elevators broke down not long after our check in. We were staying for 3 days. Staff informed us the maintenance person was on vacation and wouldn't be back for 5 days. One would think Holiday Inn Express would have some sort of back up plan. Most businesses would call a vendor or something in a situation like this rather than post a note on the elevator door for 5 days. Those stairs to the 4th floor got old real quick after being on my feet all day already.

Staff was very helpfull. Property was clean and breakfast was good.

Elevator not working when i booked and was asked to book on another hotel. Our room is in the 4th floor. Dragging luggage and children into stairs is not a joke.

Very good however elevator’s were not working the night we were there

Superb

Everything was nice and as expected. It was comfortable for a one night stay.

The biggest issue we faced was that their one elevator was out when we arrived. They did offer to refund the reservation as they could not get us a room lower than the third floor and we had huge suitcases. But it was late and we didn’t know is we could get in the one hotel that was close by. If it had not been for this we would have rated our stay much higher. The room and hotel was clean, quiet and comfortable. The breakfast was above average and the fitness room was great.

Superb

Very clean location Nothing

Staff was great

Great stay!

Close to everything you need ! Shopping , Dining, Entertainment Needs more parking space.

Room was clean and comfortable. Wi-Fi signal was very weak which made it difficult to connect and caused slow uploads.

Would stay there again, parking is limited!

Stay was great. Convenient location.

Breakfast The matress was not good.

Exceptional

Very clean , looked like brand new bathroom. Staff friendly.

The property was clean. The only negative thing I have to say about the cleanliness was that bottles in the shower. Some of them were old and nasty looking but besides that it was very clean. The staff was very nice. First of all, my family had an emergency. The hotel and booking.com made it impossible to cancel or reschedule without a big fee. I spent days fighting with them and got nothing resolved. The hotel blamed booking and booking blamed the hotel. The manager at the hotel, Randy Parker, was very rude to me when I was trying to address this issue. The other staff that managed the front desk was very nice and very accommodating. I didn’t see the manger in person unfortunately. The icing on the cake was the hotel elevator quit working Sunday morning and never got fixed, which happens and wasn’t a huge deal. But we were on the 4th floor with two littles… so it wasn’t very relaxing.

The staff was amazing. I’ve stayed at many different hotels in the past few years, and they were some of the best. Parking was awful. Staff was helpful in directing us on how to park along the access road, but it was a nightly issue to find parking. The walls were not very sound proof. We could hear the family next door to us having a conversation at normal volume. The elevator broke down on the last day.