Sonesta ES Suites Baltimore BWI Airport

Great place, good breakfast, friendly staff

It was a nice place if you staying for a little while. Just didnt like that the first room I was in the toilet was broken so I had to switch rooms. Overall I would stay again.

Room smelled strongly of cigarettes. Silverware was dirty. Bugs in the room. Carpet was so old that suitcases wouldn’t roll on it. Staff was lovely though!

Very nice breakfast, spacious rooms, and friendly staff

The staff was super helpful & friendly. Management did their best to make our stay a pleasant one. To no fault of their own, the place itself needs updating. The second room we stayed in was way better than the first yet the carpet was stained, the dresser drawers kept opening up, the desk chair was damaged & the quilt (which we didn't use) had a big tear.

Breakfast was ok..bagels was about the best. Had to keep changing rooms that became aggravating. 1/2 the staff was Great!!

The suites were spacious and quiet.

Nice

Great stay

During my stay in Room 341 Sonesta ES Suites Baltimore BWI Airport , the toilet was stopped up and unusable. When I contacted the front desk for assistance, I was offered a plunger and expected to address the issue myself rather than having maintenance resolve it. I was also informed that no other rooms were available, so I was unable to be moved to another room. As a result, I had to use my sister’s bathroom in her room throughout my stay, which was both inconvenient and unacceptable. At checkout, I went to the front desk and asked to speak with a manager. I was told the manager was unavailable but would be in later and would contact me. Unfortunately, I never received a phone call or any follow-up regarding my concerns. Given the circumstances, I do not feel that I received the accommodations and service that I paid for. I respectfully request a refund or appropriate compensation for this unsatisfactory experience. Thank you for your time and consideration. I look forward to your response.

No bath towels. Had to use a wash cloth to dry off

We stayed for 1 night before a flight. I got out of the shower. No towels. I had to dry off with a wash cloth. Called the front desk. They said they would bring some up. After 2 hours my husband walked down and got some at the front desk so he would have some for his shower. The girl that checked us in was short and rude. Love Sonesta suites but don’t think we ll be staying at the BWI one again. Lots of other options

The room was very nice, I liked the space and room setup. Only issue, there were a lot of tiny ants throughout the room. However I would stay here again.

Dated, mostly clean hotel. Could use refresher and maintenance. Terrible staff

Awesome

My only issue with this hotel is that they never have extra wash clothes or towels everything else was great

Great location and great breakfast. I loved you had to have keycard to get into buildings! The room good use a good scrub. Not filthy just needs more than a regular cleaning. The halls smell like weed and smoke.

Nothing It smelled, was dirty, and loud. The people were stomping upstairs and we did not get any sleep. The hallways reeked of weed, and felt like choking.

It had good breakfast They never had any towels we had to go to the office for them to open the pool up don’t understand why the pool opens at 11 o’clock most of the staff had nasty attitudes bathroom door wouldn’t shut soon as I got in my room people were complaining about my kids like come on their kids and I just got in there. Don’t think I’m coming back. Seen a spider in the bathroom.

Room was clean, pool was nice and breakfast was good. Stayed three nights everytime I asked for towels I was always told they were washing. Had to get my keys activated everytime I left the room