Red Roof Inn & Suites Little Rock

I paid for a non-smoking room, and the smell of fresh cigarettes was terrible. But that wasn't the worst part; they gave me a FILTHY room. There were stains of personal fluids on the bed and pillows, a dirty refrigerator, and trash everywhere. When I complained, they didn't even apologize; they just gave me another room, and obviously, I couldn't sleep well or trust the cleaning. My body was itchy. The most disgusting experience I've ever had.

It was filthy and did not stay. Went in the room and live bugs. Everything was dingy dirty yellow color there looked to be poop stains on the covers. Would NEVER RECOMMEND ANYONE TO STAY THERE!!!!

The staff upon checking in was unaware of Red Roof Inn’s two pet policy. Tried to say we had to pay extra fees for two animals. The main reason we stay Red Roof Inn is because of the two pet policy making it easy to travel with pets as needed. The room was filthy, missing the exhaust fan, missing a smoke detector, and when we ran the shower it leaked all over the floor plus the bathroom door handle was coming off the door.

Very limited in service N0 cofee or other common drinks Limited help from employees.

No breakfast or coffee! Beds had stains on sheets, opened up drawer to weed and tweezers and blunt wraps, tv didn’t work, remote was broken! Overall cheap hotel!

Pool was closed off Elevator not working

Elevator out of order. Put us old folks on 2nd floor. Light out in stairwell. I really was afraid we would fall. No coffee pot. No Kleenex. Small amount of toilet paper. Sliver of soap for 2 people. No shampoo or conditioner. One pillow. The rest were like throw pillows. Maid left dirty sheets in the chair. Shower would not turn on. Could have taken a bath but no plug to hold water. Will never stay at red roof inn again. Don’t like to complain but this was bad.

Towels was very nasty and undesired use for them. I found a bedbug in my bed. It gives ran down motel for drug addicts.

Yes I submitted all the issues to your subtotal email labeled “Red Roof Inn issues”

The manager a short Indian lady repeatedly ripped me off first of all she lied and said they did not honer online booking. Then charged me 50 extra for my service dog

This was not a good place to stay especially for the price we paid. The pool was closed for service during a hot week. The towels were stained, holes in the comforter, and the soap looked used. There was no breakfast provided either. We booked a two bed room in advance but they didn’t have it available for us. They faced a king bed instead with a suite but really we just wanted what we paid for: 2 beds. I do not recommend this place at all.

Worse experience ever. I will never come back here again. I’d advise anyone to not come here. Staff is racist. It’s dirty and nasty. Plenty of other things they won’t let me comment on here

Horrible, horrible, horrible. Do BOT stay here unless you need to. Person at check-in was very pleasant but at checkout lady was very rude and didn't care that we had a problem with our stay. Dirty towels, no working elevator and shower/bath didn't work. Couldn't shower because no way to turn on the shower head and couldn't take a bath with no plug included. Toilet paper holder broken and paper was just in the wall. Will not stay at a Red Roof Inn again, two bad experiences.

Would not recommend room had no smoke detector. Bathroom had no vent fan the hole was there and the wires were there looked like it had gotten hot and they had unplugged it. Towels were dingy and looked stained. Uneven floor coming out of bathroom. And a strong smell of cannabis every night at the entrance near the check in area. Also broken light in the light next to the bed bulb laying against the lamp shade. Can see this getting hot and creating a problem

Was charged a extra $60, and we could not stay the entire 2 nights because the beds hurt our backs so bad we couldn't sleep. We left in the middle of the night to go back home.

It was the dirtiest nastiest hotel room I’ve ever been in. I immediately requested a refund and had to go to another hotel

Poco ruido

We entered the room and say filthy towels so while my husband started to unpack the car, I took the towels to the desk and asked for clean ones. The clerk began a barrage of the most vile, filthy language. He said he was sick of people like me (an elderly, white woman!) And to get out of his hotel! Every other word was a vulgarity, or outright filth. He literally chased me down the hall way screaming and swearing to get that cat out of his hotel, that he was going to call the police. It was quite frightening and we feared for our physical safety. Hotels.com was able to get our money back, including the $50 he took. A nearby hotel took us in and told us they've had other people come in telling similar stories. We asked hotels.com if it is possible to eliminate this hotel from their list. No elderly handicapped person should ever be treated this way. This review page wont let me enter photos.

Would not honor reservation nor return my payment.

strange things we encountered: 1) $5 charge if you don't return the room key (this is the credit card plastic kind, not the old-school metal kind). This is beyond our understanding since at other places they tell you to toss or just leave the key in the room when you leave. The net result: 10 min to checkout at the front desk 2) TV remote didn't work; had to get front desk person to come fiddle with it (another 15 min) 3) no breakfast, despite other Red Roofs having it. This should figure prominently in the property description, not that we only find out about it after we are checking in 4) no guests -- we didn't have any guests but the concept seems weird in the US. 5) very old bathroom, with one itsy bitsy tiny mini-bottle of shampoo (the kind that is small enough to get thru TSA). Towels are threadbare and dingy gray color.