Holiday Inn Express & Suites Los Angeles Downtown West by IHG

I felt safe, secure, the entire time. They charge too much for an ice cream downstairs. Other than that, a legit solid price for the location.

Windows need black out shades installed.

It’s was a diamond in the rough. The neighborhood looked suspiciously ghetto, however the hotel stay was more than that. Friendly staff greet you, very clean comfortable beds and pillows and to top it off full breakfast menu and pleasant staff till 10 am. The dining area to eat is huge with a tv. Tip the breakfast staff, they really work for you.

Loved the room, and the breakfast was great! Enjoyed the closeness to the metro, although the hotel was great the neighborhood wasn’t the best.

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The rooms and the facility was clean. The staff was super helpful and professional. I appreciated the safeguards in place, like keyed entry, and keyed elevator access, as this hotel is in downtown. We did not use the pool or fitness center on this stay.

Super clean, room 100%, parking super, breakfast super complete

Great hotel great staff. A block away from McArthur Park but security was very diligent.

This hotel overall is just as you would expect a Holiday Inn Express to be. The problem is 100% its location. It is right by MacArthur Park. This is a very sketchy area. When we pulled up to the hotel, there were numerous homeless individuals camped out on the sidewalk directly in front. People selling random goods, appearing to be completely out of it on drugs and arguing with each other. We were nervous to park our car there or sleep there. Sirens all night, loud yelling from the "campers" etc. Hotel just fine but not a peaceful sleep.

This hotel is located in an EXTREMELY unsafe area. Security guards on every corner, people bent over from Fentanyl, homeless everywhere. I had to call 911 for a man bleeding heavily on the sidewalk. I saw this all during the day.

Main bathrooms downstairs opens with a key card. But if someone is in there, it still opens with your key card! Someone opened while I was in there. They should rethink that setup

The Hotel was clean however, we had a leaky shower, and the sink was gurgling, the food was super salty. We were woken up at 4 am by a couple arguing, a girl crying and slamming doors ! Then at 545 am by a barking dog on the apartment patio! We were 3 floors up. It doesn’t help the the hotel is next to an apartment building!

I was satisfied with everything: clean hotel room, very friendly staff, convenient parking space, and delicious breakfast.

Clean room, great breakfast, and super friendly staff. Save parking structure underground.

just to many homeless people all around

The roos & the property were clean & well maintained.

The hotel was clean with very nice staff and a good breakfast. However the area surrounding the hotel was awful with drug use in sight and scary looking people surrounding us. Hotel staff advised us to not walk outside of hotel. Uber driver waited until we entered hotel until he left. Sad as the hotel staff were so nice and facility ver clean

Yes!

Located in what could be considered a slightly sketchy area, this gem of a hotel really blew me away. Super convenient to what I was doing and where I was going as well as having amazing rooms and wonderful breakfast. The staff was amazingly helpful. And parking was free!

The room was very clean but I made a mistake when I booked it I thought it was a larger hot tub. It was just a spa with six jets. I arrived a little early and tried to check in the room was not ready at 2pm which is understandable. The desk clerk said that she would call me and let men know if the room became available earlier. I asked if it was possible to get the key ahead of time she said no. When we arrived at 315. The room was good to go but the next shift clerk explained everything about the property again even though i repeatedly told her that the previous clerk had already done so. We were in a hurry and didn’t want to be rude which made it awkward while she was going thru her spiel. If you suffer from acid reflux make sure you bring your meds. The sundry shop did have pepto available but at 8 dollars for six tablets it was kind of expensive and not as effective as other meds. When we made it to the room the housekeeper almost walked in on us naked while getting ready for an event. She did apologize and said that she thought the room had not been cleaned yet on her list. It was very awkward too because behind the door I was 100% in my b day suit. Not the best stay I’ve had at Holiday inn express.