Quality Inn & Suites University/Airport

The man at the counter when we made the complaint was very rude and accusatory. He talked like we were lying because we didn't mention it after first checking in. We asked if they could get someone to clean it at least, and he said none of the cleaning people were in and no one was capable of cleaning out the drain. Later that evening my husband went back to the front desk to ask for cleaning supplies, so he could just clean the shower/tub himself. Same person as earlier was wat the front desk. Suddenly there was a cleaning person available who could also snake the drain, but she ended up not being able to snake the drain. Honestly don't recommend this place. If you have an issue, you might get lucky and the person at the front desk might be nice and help you out. Or, they might be accusatory and rude and unhelpful and maybe even lying ("no one can clean the shower" to "yeah someone actually is here to clean the shower"). We weren't rude or demanding when we mentioned the dirty shower, so unsure why the guy was so rude to us.

Can hear everything from each one of the rooms. Hotel smelled. Was a decent hotel

Very good

Hotel was in a terrible area. The clerk was rude not sure if it was due to him not really understanding English. Tub didn’t work. Breakfast had hair in it. Glad it was 1 night and next time I won’t try and save money. And for some reason key card stopped working.

it was ok. but not nice. the area. was not so nice

Nothing Bad smells

Nothing was cleaned in months!!

The room was very spacious and clean. The lobby area was also very clean ut what was very disturbing was the trash in the parking lot and even right in front of the entranceway. when I mentioned the trash the front desk clerk after checking me in immediately went outside and picked up the trash.

The hotel was extremely clean, always smelled clean. Nothing

It smells smoke. The amenities are outdated. Hallway smelled weed. The bedding has smell. Cleanliness was not maintained. Breakfast was late to be served around 6:50 instead of 6:30. Pool has weird policies.

The rooms were terrible. There were vents falling off the wall, mold on the walls, blood stains, human liquid stains on couching. Never had any pool towels, breakfast was almost non-existent. Jacuzzi tub did not work. TV did not work and was not able to get on to the Internet. Stuff wes not helpful at all, inside and outside of hotel had the odor of pot.

It was cheap The jets in the tub didnt work smelled like mold in the room the pool was freezing couldn't understand staff language the elevator needs repair the toilet paper was not fresh on the row it has been used

Customer Service

Exceptional

Location was good. It was ok for the price. Had a running toilet which had a broken handle. So I had the room changed. Parking lot had some trash that were not picked up for few days. Stayed there 4 days and each day eggs were almost or were empty. Bowls were missing for the cereal.

It was a terrible stay, upon arrival the front desk clerk was extremely rude, no help at all. I was traveling alone with my two small children ages 6 and 5, he watched as I carried a large bag too small other bags as well as holding my children's hands to the elevator push the button stand and wait for a good 10 minutes before he walked out and all he said was that's broke use the stairs.. we get to the second floor the smell of marijuana was so strong it would take your breath and my 6-year-old child has chronic lung disease. The door keys did not work properly there's stains all over the carpet thick black stains, we finally get into the room there is potato chips shoved inside of the vent in the air conditioner there was hair all in the bathtub the bathtub was dirty soap scum and yellow rings and what looked like pubic hair in the tub there was makeup and fingernail polish all over the counter of the sink, mold around the openings of the Jets to the tub, the mattress was lopsided and felt like there was a metal bar running down the center of it. It was a terrible experience however we did finish saying the one night we had booked due to the fact that we had drove 4 hours to be in Mobile for my son's surgery early the next morning. I will never stay at this hotel again and I highly recommend that no one else does either. Absolutely disgusting. The continental breakfast was non-existent there was no coffee in the morning not even dry cereal.

Very good

Bad

Superb

Location It was terrible place stinks is dirty and the staff are about as useful as a pencil underwater Would advise anyone to go elsewhere literally anywhere else !