Spark by Hilton Matteson Chicago I 57

My husband and I stayed at the Spark by Hilton in Matteson over the weekend, and we had a bit of a mixed experience. First, I want to make it very clear that the young lady who checked us in on Friday night was absolutely awesome and welcoming! Unfortunately, our Sunday morning was very frustrating. We woke up to find our toilet clogged. We called the front desk to ask for a plunger, but it was never brought up. My husband ended up having to go down to the lobby to get it himself. We also asked for fresh towels at the desk, but the agent told us they didn't have any ready because they were still in the dryer. We never received any towels at all.The room itself was just okay, but the unprofessional service on Sunday morning really ruined our impression of the stay. Management needs to address why basic amenities like towels and plungers aren't being provided to guests upon request.

My reservation was messed up somehow. They got us a room and the staff was friendly.

Great staff, very clean property.

Breakfast could of been better

I complained because there were no paper cups out for coffee or tea. I came to the lobby and spotted a worker in the area and told her there are no cups. She said she cant speak english and pointed at the desk. The desk was on the phone, so i spotted another employee asked for a drinking cup, and she told me she doesn’t know English and pointed at the desk as well. The reception was still on the phone, so I returned upstairs to my room and finished getting ready and then planned on grabbing a cuppa tea or coffee on the way out. I came down the elevator with my belongings. A staff member was no longer in the phone and was standing by the coffee cart. I told her I was upset because there were no cups and now I have to leave and I would’ve liked a cup of coffee or tea before I left she told me not to get loud in front of her customers. The last time I checked, I thought I was a customer. She told me I couldn’t stay at her hotel anymore so I was booted for complaining about no cups in the lobby, I won’t be going back obviously to spark hotels.

Our room had dirty soiled sheets that someone left their DNA on, they left dirty towels in the bathroom. The cleaning crew need to be fired and rehired, and no one has still contacted me yet. About accommodating, because there's no reason why we should have paid a $160 for a room and get 1 star 1.5 star. Hotel service

good

The rooms definitely could have been a lot cleaner. The mirrors were smeared and blotchy and dirty, and the bathroom floors look like they haven’t been swept as well as in the bedroom section.

This room was fine, but there were no cups in the room and the ironing board holder was broken. As for breakfast, yes they have breakfast, but it very limited. I wasn’t expecting a large breakfast offering, but at the very least there should be readily available water, hot or cold. I wasn’t going to leave a review, but the reason I am is because the same trash stayed on the floor the entire stay here. My takeaway from my short 3 day stay is this is an older hotel and is probably going through a growing stage and will get better. I can’t at this recommend the hotel itself; however, I can thank the staff for their hospitality.

The staff was nice. But they said they didn't have enough cleaning staff to adequately clean rooms. I was there 4 days and my room was never cleaned.

The towels were not available... front desk stated washer machine was broken.

Just ok, not filthy not clean. Toilet stoped up and I had to come to the front desk and fetch the plunger myself. Hallways had a smell, the room, bed and bathroom was fine. It was ok if you don’t want to spend a lot of money for lodging this is the perfect place to stay.

We were looking for a last minute hotel on memorial Day weekend and called all the hotels in the area, and the lady over the phone named Destiny was so helpful and so friendly. Then when we got there, she was so kind and talked to us about what we were there for and made us feel very welcome and was extremely helpful .

When I arrived the first room was dirty moved the room to a new it was dirt there was a bug on the bed the sheets was clearly not clean we had one set of towels for one person to shower when I ask for more the said the laundry lady call out I have wait until tomorrow, once tomorrow came ask for towels agin I revived nothing I had to go to store buy my own towels for the entire stay so I can wash up It wasn’t clean at all

Great staff!! Thank you to Lawana and Chashona for being so friendly!

The only thing we didn't like is it doesn't serve hot breakfast and I've been waiting on my deposit to get returned for over a week!!

No towels in our room when we got there. We immediately requested some and was told someone would bring some up. We left for 5 hours and when we got back still no towels. Not even a hand towel to dry our hands after washing them. At 3 in the morning we went to the desk and finally was given some towels.

Staff was thoughtful and friendly!

The hotel and staff was excellent 👍 my hotel when I come to see my cousin in Chicago hgts

Didn't have time for breakfast left early.room was very clean and comfortable. Staff was great and personable.