Comfort Inn & Suites Airport - American Way

Our stay was very enjoyable and we look forward to staying there next time we’re in the area

Not like the pictures, very outdated, dirty, bathroom floor had pee stains in it, could tell it hadn’t been mopped in a while.

Good

The desk clerk was slothful but the worst was the smell once the elevator doors opened. Musky? Yes. Moldy? Yes. Sour? Yes and yes there was unidentified debris and dark stains on the floor. After exiting the elevator the odors intensified and I regretted my choice to choose Choice. I opened my hotel door and was met by another indistinct smell like the room was dusty and dank. Not one but 2 garbage cans were left in the foyer blocking the bathroom door and entry to the rest of the room. The white coverlet on the bed had 2 gray stains. I had traveled 600 miles and was too exhausted to stay upright. I took 2 towels to lay atop on the bed and 2towels to cover my body and tried to rest. There’s more but needless to say, I will not make that choice again

Good

Room was dirty, smelled moldy, and was very damp feeling. Pool was closed. Not in a desirable area of city.

Everything was great

This is one of the best places to stay in Memphis the staff and Management here are great. The property is well maintained and we felt very safe here in Memphis and Thats a great feeling to be able to have when your here in Memphis. The property and the staff here are top Notch I stay here everytime when I am here in Memphis!!! I have been here for the last three days and I almost forgot to mention and this is something that got my attention off the Jump the real Breakfast man this aint no toast and coffee……. Of course they have that and much more scrambled eggs waffles Heck this place has a better selection than IHOP lol You can’t go wrong here so dont just take my word for it check it out i could find anything here to help complain about……very Rarely I give a review because Momma use to say if you ain’t got nothing good to say then dont say it. But to my surprise in Memphis Tn this establishment was great

I WILL NOT be staying there again.

It was close to where we needed to be to work. Seemed a little dated.

Staff was friendly and helpful, but the building has seen better days. The bed had spring sticking up on one side, the toilet was stained and the bathtub had patch work that was clearly done in a different color. There we holes in the ceiling tiles in the hallway with clear water damage. Hotel.com also said this location was 3 miles from the University, but it was more that 20 minutes away by car. There is nothing as far as restaurants and stores in walking distance and it is about 15 minutes away from downtown. Might make an okay truck stop, but not good if you are looking for a less expensive but nice option for a vacation or conference.

Upon entering the hotel, I immediately noticed that the carpet in the lobby area was dirty. I would like to acknowledge that the front desk receptionist was excellent. He was patient, professional, pleasant, and very helpful throughout the situation To Whom It May Concern, On May 8, 2026, shortly after midnight into May 9th, I checked into the Comfort Inn & Suites by Memphis Airport. I have stayed at this hotel several times in the past, but this was by far the worst experience I have ever had.. However, once I entered my assigned room and began inspecting it, I was extremely disappointed. The bed was disgusting, with visible stains on both the bedspread and the fitted sheets. I also found the bathroom unacceptable, as the toilet appeared as though it had not been cleaned, with visible stains inside the bowl. I have pictures documenting these conditions. Because of these issues, I returned to the front desk and requested another room. Unfortunately, the second room was not much better. The couch appeared dirty and disgusting, the bathtub had peeling paint, and the heater/air conditioning unit was missing covers. The bed covers also had visible stains on it. I am not sure whether there has been a change in housekeeping or laundry services, but I have never experienced conditions like this at this property before. For spending nearly $300 for a two-night stay, I did not expect this level of cleanliness or maintenance issues. This experience was completely unacceptable, and unfortunately, I will not be returning to this location. For this property to be associated with Choice Hotels, I strongly believe someone from corporate should inspect whether this hotel still meets Choice brand standards. I would appreciate acknowledgment of this complaint as well as consideration for a refund due to the poor and unsanitary conditions I experienced. Thank you for your time and attention to this matter. Sincerely, Rebecca Harris-faust

Breakfast was ok rooms need to be worked on paint was peeling in tab air conditioner need to be cleaned or replaced and every room should have a plunger in it but customer service was wonderful

Bad

Need more real food on the menu. Away with the powdered eggs.

There is a lot opportunity to improve breakfast.

Good

Over all it was a good stay but I wish they would upgrade there rooms

It is not in the best part of town and coming in after dark was a little concerning. We had to change rooms immediately because our AC unit was not working.

Pleasant