Hampton Inn & Suites Memphis East Germantown Area

Staff was not friendly at all and property is not well kept

Room clean

bedroom and bathroom did not feel or look clean. During late evening someone kicked or beat very hard on our door as if they were seeing if it might open. I called to the front desk, the phone rang many times with no answer before I stopped trying to reach the desk. We were afraid. I considered calling the police because there was no help available from the front desk. Several minutes later, I called the front desk number again and after several rings he answered and said he would send security. Minutes later a security person knocked, and when asked, identified himself as "security." I opened the door, explained the bang on the door. He said he didn't see anyone on the floor. I let him know it had occurred 10-15 minutes ago and told him the desk had not answered. He said the desk person had been off somewhere else. He left us and we again locked the door. We did not feel safe.

Clean. Convenient Elevator broke Electrical outlet broke Extension cord ran from one side of room to opposite side and held down with duct tape. A possible fire hazard Entry to property and exit was pain requiring a ticket to enter & scan ticket to exit without clear instructions

Overall was good

Staff very courteous during the Christmas holiday. The employee who made breakfast was an absolute pleasure

staff and room

Clean room

yes

Breakfast was fresh

I paid for a 1 bedroom suite for this stay. The first night the hotel was oversold. They were supposed to refund the first night and never did.

We stayed 7 days. We had fresh towels and beds midweek and we had one issue that was taken care of quickly. The breakfasts were very good! Thank you for a very enjoyable stay. We come to visit family and will be staying here again!

I booked for 2 adults and 3 children but there were only 2 beds. My 14 yr old had to sleep on the floor. It wasn't big enough for 5 people. When we got to our room it was hot and there was no way to control the temperature. The second room they put us in smelled like smoke. The bathroom was small in that you had to sit sideways on the toilet and you practically sit on the toilet paper holder. The only good thing was the breakfast. A good amount to choose from.

I spoke to the woman at the front desk. letting her know that we have Hilton points and she looked at me and said you booked this through Expedia there’s nothing I can do with zero compassion or friendliness. Or even I’m sorry we can’t do this due to XYZ. So disappointed

I like the fact that it was convenient to everything. I liked that it was gated so that a ticket was necessary to enter and leave. I liked that it was relatively clean. 1. They could not find my reservation. I had to pull up my information on my phone to prove I had a reservation. 2. I was not told that you have to ask for house cleaning at the end of my stay. No one told me. 3. The bed/mattress has a large dip in it. 4. Downstairs I wanted to change one of the big tvs and was told that a customer broke the remote. No one came to fix it or change it 5 At the end of the stay there was a note on the door saying that technicians were coming by early to change the cable. Sorry if I were planning on sleeping in and for the inconvenience

The bath tub was nasty. They had a glob of black hair in the drain, the tub was soiled and warn, the overflow was corroded with rust and black gunk. I could not get in it due to the lack of cleanliness and appearance. Upon check-in on Friday I was told that they were sold out and did not have any other rooms available. The manager working the desk on Saturday night gave me a key to use another unoccupied rooms bathroom to take a shower. I was shocked when I saw the bathroom tub as the hotel boasted on their website about it being newly renovated . I do not recommend this hotel for its rooms. I have pictures to share if you would like to review them.

The parking arm is extremely annoying. Why take a ticket to get in if you just scan the same ticket to leave? And if you scan too soon after the car in front of you the arm comes down anyway blocking you. So you scan again and it says ‘Invalid Ticket’ so you park the car and go inside to get help. They tell you to try again, press help and they will open it for you. Except that isn’t true because when you press help it goes to the parking company help line and they ask you to press 3 for help - there is no numeric pad on the console!! So go back inside and ask again for help. Receptionist has to wait for someone to come and cover the desk and walk out with a special card to open the arm. Who has 10 minutes to go through this when traveling for work? Skip this location.

Breakfast was good! Very friendly staff.

Place was fine, but could use some updating. A lot of visible wear and tear and things like the tub/toilet were beat up. Remote was broken and dirty. Conveniently located but overpriced.

Very clean