voco Hotel Napoleon Memphis by IHG

Location was great if you want to walk to places. We ate great Chinese down the street and had good coffee at the local coffee shop down the street. Staff was awesome and took care of my concerns.

We did one night here on our roadtrip. There is a great Irish pub across the street and 10 min walk to Beale. Bed was comfy

Very good

Poor

Handy location, staff friendly. Breakfast was great! Good that they lock front door to hotel to make us feel safer in the area First room we got had a bad smell but nice girl on front desk changed it with no hassle. Rooms could use a deep clean but overall fine

Very average

Excellent stay as usual!

Very good

The vibe of the hotel was great! An effort was made all across. Very close to the Peabody Hotel ( we were there for a wedding). The staff was helpful and kind! Don't be scared by the parking, it is easier than what you can oen imagine! I assumed cleaning came daily, but you need to hang a tag on the door to get cleaning services. We realized this too late when the cleaning service was done for the day.

Don't be scared by the parking, it is easier than what you can oen imagine! I assumed cleaning came daily, but you need to hang a tag on the door to get cleaning services. We realized this too late when the cleaning service was done for the day.

You have to use the bathrooms in the lobby. I know it sounds weird but trust me it gave me life!!!! The amenities were above par and very comfortable. The bistro was delicious- make sure you get there on time.. lol. Overall a wonderful experience- i will be back for my next visit. The bistro was not available during lunch hours.

Didn't have the breakfast. Went to local vendor

Exceptional

The room was not clean, the door was broken and the sliding door in the bathroom kept getting stuck. No microwave option in the actual room.

Bad part: 1. no follow up from staff regarding requested items: - I haven't received my emailed receipt for my stay. - I haven't been contacted by management (per request) regarding the additional member points offered due to room smell issue (see below). 2. Room was located in 526 (top floor). Prime location because no neighbors, but the smells from the kitchen emanate into ALL rooms, at every level, on that end of the floor. As soon as I mentioned it to the staff, they looked at each other like they knew exactly what I was talking about and explained that it was an ongoing issue. They suggested that I speak with the manager and since I booked through a third party vendor, no discounts could be offered but they could give me additional member points. After several attempts to reach him (he was never available), I request that he contact me. I'm still waiting. Delayed breakfast service: I paid for the complimentary breakfast ($15/person). The wait was almost an hour (30min before he took our order and 30 min for the food to come) because there was only one guy. We didn't go back, even though I paid for the entire stay. Also, there are additional fees that don't cover the $15, which wasn't very clear. I added it to the hotel tab and still don't know how I was charged because I haven't gotten a receipt. Parking garage: no internal access and doors are locked on the weekend

Exceptional

This is a beautiful hotel, located in downtown Memphis - very close to many tourist sites, restaurants, and the river. I highly recommend staying here.

Exceptional

They do not tidy up the rooms daily. Even when you put the little sign on the door

Friendly staff.