Holiday Inn Express Miami Airport Doral Area by IHG

The hotel information states that it was the "airport" HI Express and that it had a shuttle to and from the airport...what it did not way was that you had to call and request pickup from the airport. When I did call, it took over 45 minutes for a shuttle to arrive. Several other HI Express shuttles came by on a frequent basis. The staff was quite rude, from the first encounter with the front desk clerk to the person who checked us out the next day. The outside of the building was kept neat and clean but the interior showed its age and was not well kept. The button for the elevator's first floor was so damaged you had to try to push it several times to get the elevator to acknowledge it. The water provided in the lobby was only available for a short time and the bottle was not replaced for several hours. The only true positive thing about this hotel was the location.

The airco was noisy . The shuttle left us at the airport as he never stopped at the pickup point after you exit the airport.

Very good

Passable

Located within walking distance to a few restaurants and shopping. Nice pool area.

Good hotel for a short stay. Great location in Doral

A

Average

A good place to stay! Will stay again soon.

Exceptional

Decent breakfast, great staff

We were impressed with everything looking for next trip

Arrived super early and was offered the option to check in early for a small fee. This was extremely helpful as I had kids and a bunch of luggage with me.

Amazing job Catalina.... tjanks for all your support!!!

Very good

Room was properly cleaned and refrsed every day. But that was the only good thing. Facilities. The gym room is for one person or two if partner/colleagues. Breakfast was a collection of low-quality stuff, with a total absence of any vegetables. I understand the concept of "express" or "budget," but this was at the bottom of it. I had to go at least 15 times to the reception to recode my room key, as almost every time I was out of the room, the key was no longer recognized. The only apology was "talk to the manager."

Useless hotel as a stop over before it cruise. It was a nice hotel overall. The breakfast was great with a lot of different options. The coffee was good. The staff was super friendly. The mattress was a little firm from my liking, but don’t let that deter you. Overall a good hotel.

This is my go-to when in Miami

Location needs maintenance asap Elevator in bad condition

Very easy check in, staff was nice. Quick stay but very nice!