Extended Stay America Suites San Jose Milpitas McCarthy Ranc

The entrance door, window and bathtub were dirty, No shampoo and body wash.

The hotel was close to the Levi’s stadium, that was the only good thing about it. The room was so dirty, there were hairs in the shower from previous use, a lot of dust, our key card wouldn’t open our door. The staff on site couldn’t help us get into our room and this was at 1am and for 2hrs we were locked out of our room and no one was letting us in. We had to call the police. Would not recommend staying here.

the water pressure is horrible and its not that clean and rooms are small

OK

It advertised hot breakfast. You got coffee and cold packets of oatmeal and muffins, and a microwave. And I felt lucky to get that as the staff was typically absent from the front desk. Bedding was lousy. Pillows very uncomfortable. The door locks often did not work. Overall a very irritating experience. If I paid $49/night I'd understand, but it's no where near the standard their prices would demand. Oh, and no good food places within walking distance unless you like extreme Asian.

I couldn’t think of anything I like about this property 1. Dirty DIRTY ROOMS!!

One thing we missed during our stay was the availability of kitchen utensils. Since the kitchen facility is one of the main reasons we choose Extended Stay America over other hotels, having basic utensils readily available would have made the experience even better for us. Without the kitchen functionality, other hotels would offer a very similar stay experience. That said, this is only a suggestion for improvement and does not reduce our rating, as everything else cleanliness, staff, room comfort, and overall stay experience was excellent and as expected. Travelled with family.

The other guest are super nice,friendly and inviting.also super clean rooms in nice area and the staff are great. Overal would stay again and again ,definitely recommend it .

Clogged bathroom, no basic supplies, not even a continental breakfast

Bunch of scammers Scammers and horrible management

Location The aircon smell burn electricity so I have to turn off and open the doors after, I don't wanna suffocating

The room was clean and comfortable. There was no breakfast provided. There was a sign in the dining area but there was no food. The Staff Member said they did not have any breakfast supplies.

The people in the frou t desk are friendly and kind

The room seemed clean. Then we saw cockroaches. We moved to a different room still cockroaches. You have to ask for everything dishes, pans etc. Will not be staying there again.

Its clean and front desk is helpful and nice

Kitchenette did not have dishes readily accessible in the room. They have to be checked out at the desk.

I paid 22.99 for 1 week of "Enhanced Internet", Most of the time the service was bouncing between nothing and 2.7 Mbps. Front desk did not help, nor did the internet help desk. After complaining about a week of almost no internet they still proceeded to charge me. No concern from the front desk staff at all. Pictures suggest they have a "breakfast" available. This consists of Coffee, Oatmeal packages, snack like muffins, or nutri grain bars. No bowl for the oatmeal. No plates. Just cups. Car was left on jacks for 24 hours. Another was parked on the walkway. Overall, not a great experience.

The space and kitchen

It is convenient and the place provides many amenities along with breakfast. It took a while to repair some things, and some things are not modern such as the computer plug-ins.

It is convenient this place provides many amenities along with breakfast. He took a long time to repair some things and some things are not as modern as they should be such as computer plug-ins.