Extended Stay America Suites South Bend Mishawaka North

Even though I had booked a room through this site, when I arrived the hotel was overbooked and I did not have a room. The desk clerk offered no apologies and no solutions.

I arrive late at night to check in to a reservation I had already made and confirm, just to arrive there saying it was overbooked. I end up searching for another hotel nearby.

Nothing Very nasty outdated and dirty

Exceptional

Bad

I didn’t like anything cause I don’t get a room after driving seven hours I got there at midnight they said they dont have rooms even though I had reservation with Expedia they blamed Expedia that they overbooked

It was in a great location My room was dirty i didnt have sheets or pillows and the room service was horrible

Clean, neat, centrally located Very run down, no plugs or metal strainer in the sink and bathtub. No hair dryer “because of Covid”. Really? Faucets leaked over the countertops.

Made reservation on line, got to hotel . They said no rooms available

Nothing Made reservation on line, got to hotel . They said no rooms available

So dirty and smelly

Location So dirty and smelly

I liked nothing about the property it was gross. Everything about it was nasty. The smell in the whole hotel was awful and intensified in the room. Once my nose adjusted I was able to look around the room and see the rust on the refrigerator the lack of anything nice in the room. Chairs and table were purchased in the 80’s and not maintained.

The staff was great so that make it better but the room was very outdated and damaged. Ceiling was peeling, The desk chair was broken, trim guard falling off the wall, gum was stuck to the lamp... The phone jack was broken so we had to use cell to call the desk. The whole place smelled like a damp basement and weed. We didnt have breakfat but I think I saw muffins, coffee, and juice when we were checking out. It had the best price anywhere around the area but it was a little rough. The staff were helpful and friendly.

When I get there they told me they had two rooms but they were dirty so they cannot give me now so I didn’t have any anywhere to stay

I want non-reference to eat when I get there they told me they didn’t have any room. All the rooms were dirty. When I get there they told me they had two rooms but they were dirty so they cannot give me now so I didn’t have any anywhere to stay

Superb

Bad

The breakfast if you could even call it that was underwhelming. It consisted of only oatmeal and muffins, and the coffee was weak and watered down. The beds were uncomfortable, and the carpet was torn up in spots, which was a problem since I kept stepping on the exposed tack strips meant to hold it down. We also ran into a couple of issues with water pressure on our floor, though to their credit, staff got it resolved quickly. That said, the customer service was excellent for the most part, and that goes a long way.

Was denied a room at first due to not having any clean, then waited 3 hrs for manager to come clean rooms. No housekeeping the 2nd say of my stay. Tv not working properly, no remote in room. Understaffed really badly. Michelle was trying her hardest with no support.