Hyatt Centric Mountain View

If they could have a small area that offers coffee,hot water & regular water like a lot of other hotels do.They did have a small area for water though with small cups

Service is not good

Excellent. Will return. Staff very helpful

The bed was comfortable My room Wasn’t ready. Check in wasn’t till 4 and I showed up a little after and the room still wasn’t ready. The next day it’s 1040 am and me and my kids are finishing up getting ready to pack to check out at 11 and house keeping is over here trying to enter our room!! Like for one don’t enter peoples room especially when we don’t ask you to. For 2 y’all are trying to clean rooms before our time is even up but yet can’t have a room ready at 4 when a guest is coming in but then tells me I gotta wait almost 2 hours for my room?? Also being told by the staff my bank may charge double???? How about not telling guest things that DONT even happen!! I’ve gone to so many hotels and not ONE has EVER charged me double on my room! So I thought it was weird that was even brought up. I wasn’t feeling comfortable at that point letting yall even have my debit card. Maybe yall should work on your approach on what you tell your guest.

Superb

Great hotel for work! Had a wonderful experience

We were going to the BTS concert I had to check in earlier. Although we couldn’t check in, they kept our baggage. We didn’t have to wait to collect than five minutes when we came back. It was easy. We got our keys and went up to our room. The only complaint I had was we had a sweet and we needed bedding for the pullout couch. I took an hour for them to bring that and when they did, they forgot the sheets..

My favorite dpou

Love the staff

Spacious clean room. Great parking. Great area.

Great location - I stayed here with my kids for an event that was happening close by.

Conveniently located and clean. The deadbolt on the suite entry door did not work.

The staff is great and I’m traveling medical person it’s my home away from home

Food was excellent

It’s always my go to stay the staff is great

Price around 149.00. Is the best.

Clean room Price around 149.00. Is the best.

Clean, nice staff, good neighborhood

Exceptional

The customer service was really bad. I booked a 2-queen-bed room online. Before checking in their manager texted me to confirm whether I wanted 2 queen beds or 1 king bed. I said 2 queens and they acknowledged. But at checkin they still gave me an “upgraded king room”. I demanded 2 queens and said that it was a must for me, and was told they were all sold out. I emphasized that a 2-queens room was what I had booked, and that their manager had even confirmed with me beforehand. They didn’t seem to know about either of these and even went to double check that I wasn’t lying. I then asked them why they had texted and asked my room preference beforehand if they couldn’t even fulfill, and the front desk rep said “I didn’t text you.” I was shocked by such an unprofessional response. Like who tf cares about which one of you was the one texting me? Aren’t all of you supposed to be a team? I demanded to see their manager (the one who texted me), and was told that she was not there. Finally they offered a rollaway bed for one night and promised to switch next day. Overall the experience interacting and communicating with the management team was terrible. It was like the members never talked to each other, and I had to explain the previous communication and context to them over and over again.